# Technical issues and bugs

**URL:** https://discourse.shapr3d.com/c/workshop/technical-issues/57.md

[Latest](https://discourse.shapr3d.com/latest.md) · [Categories](https://discourse.shapr3d.com/categories.md) · [Tags](https://discourse.shapr3d.com/tags.md)

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## [About the Technical issues and bugs category](https://discourse.shapr3d.com/t/about-the-technical-issues-and-bugs-category/41077)

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**Author:** [@Ambrus](https://discourse.shapr3d.com/u/Ambrus)\
**Replies:** 0\
**Last updated:** [June 18, 2026, 12:57pm UTC](https://discourse.shapr3d.com/t/about-the-technical-issues-and-bugs-category/41077 "2026-06-18T12:57:53Z")

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Something broken? Account issue? Billing question? Drop it here and support will pick it up.

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## [Blurry / low quality “Visialized” Display Mode](https://discourse.shapr3d.com/t/blurry-low-quality-visialized-display-mode/41687)

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**Author:** [@daniel.crk](https://discourse.shapr3d.com/u/daniel.crk)\
**Replies:** 0\
**Last updated:** [September 26, 2026, 12:04pm UTC](https://discourse.shapr3d.com/t/blurry-low-quality-visialized-display-mode/41687 "2026-09-26T12:04:57Z")

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Hello! No matter the scale of my models, the Visualized display mode always looks blurry and can’t seem to handle any details at all. It’s basically unusable without also showing edges. There are no textures involved her…

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## [Model tilting - When "Sketch on Face" selected](https://discourse.shapr3d.com/t/model-tilting-when-sketch-on-face-selected/41678)

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**Author:** [@martinswanepoel0007](https://discourse.shapr3d.com/u/martinswanepoel0007)\
**Replies:** 2\
**Last updated:** [September 23, 2026, 1:20pm UTC](https://discourse.shapr3d.com/t/model-tilting-when-sketch-on-face-selected/41678 "2026-09-23T13:20:34Z")

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When selecting Sketch on face

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## [iPad Pro M5 + Apple Pencil Pro – connection issues?](https://discourse.shapr3d.com/t/ipad-pro-m5-apple-pencil-pro-connection-issues/41668)

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**Author:** [@enrico.fichtner](https://discourse.shapr3d.com/u/enrico.fichtner)\
**Replies:** 4\
**Last updated:** [September 21, 2026, 7:28pm UTC](https://discourse.shapr3d.com/t/ipad-pro-m5-apple-pencil-pro-connection-issues/41668 "2026-09-21T19:28:27Z")

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Hi everyone, is anyone here using Shapr3D with an iPad Pro M5 and Apple Pencil Pro? I’ve had my new 11" M5 iPad Pro 2TB for about 10 days, and the Pencil Pro has already lost its connection a few times. Until now, I so…

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## [Unable to open the project](https://discourse.shapr3d.com/t/unable-to-open-the-project/41654)

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**Author:** [@29902723](https://discourse.shapr3d.com/u/29902723)\
**Replies:** 1\
**Last updated:** [September 18, 2026, 8:13am UTC](https://discourse.shapr3d.com/t/unable-to-open-the-project/41654 "2026-09-18T08:13:30Z")

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Why is there always a version update that prevents me from using it? I use both Windows and Mac. This time, the model created on Mac updated, but it can’t be opened on Windows, and the update is already the latest versio…

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## [USDZ export materials not working in Apple Vision Pro 27b2](https://discourse.shapr3d.com/t/usdz-export-materials-not-working-in-apple-vision-pro-27b2/41115)

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**Author:** [@shaprvision](https://discourse.shapr3d.com/u/shaprvision)\
**Replies:** 6\
**Last updated:** [September 16, 2026, 5:42pm UTC](https://discourse.shapr3d.com/t/usdz-export-materials-not-working-in-apple-vision-pro-27b2/41115 "2026-09-16T17:42:26Z")

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Latest MacOS, iPadOS, Shapr on both platforms. Apple Vision Pro 27 b2 and b3 USDZ exports from shapr do not show materials when opened in quick look on the Apple Vision Pro running 27 beta 2 and 3. The USDZ does show …

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## [I want to draw something but I can’t get rid of the drone image](https://discourse.shapr3d.com/t/i-want-to-draw-something-but-i-can-t-get-rid-of-the-drone-image/41608)

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**Author:** [@canadagoose47](https://discourse.shapr3d.com/u/canadagoose47)\
**Replies:** 2\
**Last updated:** [September 14, 2026, 12:19pm UTC](https://discourse.shapr3d.com/t/i-want-to-draw-something-but-i-can-t-get-rid-of-the-drone-image/41608 "2026-09-14T12:19:30Z")

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I just signed up for Shapr3D and I want to draw an image, the drone is in the way, how do I get rid of it?

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## [PrusaSlicer integration problem](https://discourse.shapr3d.com/t/prusaslicer-integration-problem/41544)

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**Author:** [@Nelis](https://discourse.shapr3d.com/u/Nelis)\
**Replies:** 1\
**Last updated:** [August 27, 2026, 9:27am UTC](https://discourse.shapr3d.com/t/prusaslicer-integration-problem/41544 "2026-08-27T09:27:18Z")

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Hi, I’m loving the fact that there is an integration for PrusaSlicer, but I don’t get it to work. Anyone with this problem and got around it? I have PrusaSlicer installed and updated, but when pressing the button ‘Open …

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## [High vertacies and when lowering them in blender it is gappy because vertices not correct](https://discourse.shapr3d.com/t/high-vertacies-and-when-lowering-them-in-blender-it-is-gappy-because-vertices-not-correct/41517)

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**Author:** [@fgh0007](https://discourse.shapr3d.com/u/fgh0007)\
**Replies:** 1\
**Last updated:** [August 21, 2026, 7:27am UTC](https://discourse.shapr3d.com/t/high-vertacies-and-when-lowering-them-in-blender-it-is-gappy-because-vertices-not-correct/41517 "2026-08-21T07:27:24Z")

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Hey, I’m a beginner and need some help with a surfboard model. I’ve narrowed the issue down to how shapr3d exports .gbl files and idk how to fix that but here’s some things I’ve tried in blender. My friend exported it f…

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## [Refund for automatic subscription after the free trial](https://discourse.shapr3d.com/t/refund-for-automatic-subscription-after-the-free-trial/41490)

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**Author:** [@renestarr](https://discourse.shapr3d.com/u/renestarr)\
**Replies:** 1\
**Last updated:** [August 17, 2026, 8:49am UTC](https://discourse.shapr3d.com/t/refund-for-automatic-subscription-after-the-free-trial/41490 "2026-08-17T08:49:20Z")

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Hello there, I signed up for the free trial and forgot to unsubscribe before it had ended. I was billed the full amount of the product automatically yesterday, and am looking to get a refund. I sent a ticket yesterday a…

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## [Neither import nor export is working anymore!](https://discourse.shapr3d.com/t/neither-import-nor-export-is-working-anymore/41443)

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**Author:** [@R.S](https://discourse.shapr3d.com/u/R.S)\
**Replies:** 4\
**Last updated:** [August 10, 2026, 7:21pm UTC](https://discourse.shapr3d.com/t/neither-import-nor-export-is-working-anymore/41443 "2026-08-10T19:21:31Z")

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Since last update I can not import nor export anything at all! Without that, Shapr3D is completely worthless to me! On importing or exporting, when the file-dialog opens it flashes a few times and it closes. No way to i…

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## [Question regarding iPad RAM usage](https://discourse.shapr3d.com/t/question-regarding-ipad-ram-usage/41431)

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**Author:** [@R.S](https://discourse.shapr3d.com/u/R.S)\
**Replies:** 2\
**Last updated:** [August 10, 2026, 6:47pm UTC](https://discourse.shapr3d.com/t/question-regarding-ipad-ram-usage/41431 "2026-08-10T18:47:54Z")

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Hi everyone, I’m currently using an iPad with 8 GB of RAM, and I’m running into a problem when trying to merge two Shapr3D projects. The projects are a house and a garage (two separate designs with their drawings). Whe…

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## [Shapr3d keeps crashing on Mac Pro](https://discourse.shapr3d.com/t/shapr3d-keeps-crashing-on-mac-pro/41442)

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**Author:** [@sabelli532](https://discourse.shapr3d.com/u/sabelli532)\
**Replies:** 1\
**Last updated:** [August 10, 2026, 1:08pm UTC](https://discourse.shapr3d.com/t/shapr3d-keeps-crashing-on-mac-pro/41442 "2026-08-10T13:08:12Z")

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why is it that every few updates something brakes with this app? everything worked fine until a little while ago now whenever I open shapr3d the app just crashes, and before anyone asks, yes the app is up to date.

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## [Anyone ever lose the midpoint in sketch?](https://discourse.shapr3d.com/t/anyone-ever-lose-the-midpoint-in-sketch/41428)

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**Author:** [@anon14694028](https://discourse.shapr3d.com/u/anon14694028)\
**Replies:** 4\
**Last updated:** [August 10, 2026, 12:47pm UTC](https://discourse.shapr3d.com/t/anyone-ever-lose-the-midpoint-in-sketch/41428 "2026-08-10T12:47:35Z")

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Assuming this started after an update, but on a PC, I haven’t been able to re-enable it. Thanks -

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## [Scaling Decals on large scale models](https://discourse.shapr3d.com/t/scaling-decals-on-large-scale-models/41407)

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**Author:** [@theilljr](https://discourse.shapr3d.com/u/theilljr)\
**Replies:** 4\
**Last updated:** [August 10, 2026, 7:03am UTC](https://discourse.shapr3d.com/t/scaling-decals-on-large-scale-models/41407 "2026-08-10T07:03:37Z")

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Hi all! I am loving the latest additions of decals but I have a problem. I often design for my company booths in 1:1 scale which feature very large posters (ie 3x3 meters) and when I want to show a specific poster with…

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## [Just updated to 26.140.0 - keeps crashing \> Download previous version somewhere?](https://discourse.shapr3d.com/t/just-updated-to-26-140-0-keeps-crashing-download-previous-version-somewhere/41392)

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**Author:** [@u14304](https://discourse.shapr3d.com/u/u14304)\
**Replies:** 2\
**Last updated:** [August 5, 2026, 10:18am UTC](https://discourse.shapr3d.com/t/just-updated-to-26-140-0-keeps-crashing-download-previous-version-somewhere/41392 "2026-08-05T10:18:48Z")

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Hello, I just updated to the new version (Shapr3D-26.140.0.11440.dmg), and when I try to open up a project, the app immediately crashes. The same, if I try to create a new project. I’ve been using Shapr3D on this exact…

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## [My project don’t open](https://discourse.shapr3d.com/t/my-project-don-t-open/41348)

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**Author:** [@Tienie66](https://discourse.shapr3d.com/u/Tienie66)\
**Replies:** 2\
**Last updated:** [July 31, 2026, 8:31am UTC](https://discourse.shapr3d.com/t/my-project-don-t-open/41348 "2026-07-31T08:31:44Z")

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Goody I have been working on a car project for the last couple of weeks and two days ago it started to take very long to open now it does not open at all as soon it says tessellating body’s the app shuts dow there is lot…

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## [Usdz export - losing proper file structure](https://discourse.shapr3d.com/t/usdz-export-losing-proper-file-structure/41325)

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**Author:** [@spencersmitty](https://discourse.shapr3d.com/u/spencersmitty)\
**Replies:** 1\
**Last updated:** [July 28, 2026, 9:27am UTC](https://discourse.shapr3d.com/t/usdz-export-losing-proper-file-structure/41325 "2026-07-28T09:27:17Z")

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when exporting a model to usdz, meshes and their names are not retained properly: each independent mesh is renamed to mesh\_0, mesh\_1, and so on. meshes are merged with other meshes that share the same material, destroy…

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## [Ignore me :)](https://discourse.shapr3d.com/t/ignore-me/41319)

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**Author:** [@shapr2](https://discourse.shapr3d.com/u/shapr2)\
**Replies:** 1\
**Last updated:** [July 27, 2026, 5:11pm UTC](https://discourse.shapr3d.com/t/ignore-me/41319 "2026-07-27T17:11:55Z")

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Worked it out

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## [Cannot Export to STL](https://discourse.shapr3d.com/t/cannot-export-to-stl/41312)

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**Author:** [@Wizzy](https://discourse.shapr3d.com/u/Wizzy)\
**Replies:** 3\
**Last updated:** [July 27, 2026, 11:36am UTC](https://discourse.shapr3d.com/t/cannot-export-to-stl/41312 "2026-07-27T11:36:24Z")

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Hi Guys, It doesnt seem to let me export this to an STL but cannot figure out why? Just keep getting Cannot export file error when I try. Any Ideas?

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## [I cant import saved .shapr files](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314)

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**Author:** [@admin2](https://discourse.shapr3d.com/u/admin2)\
**Replies:** 1\
**Last updated:** [July 27, 2026, 4:01am UTC](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314 "2026-07-27T04:01:03Z")

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I have had my designs saved on my Windows 10 laptop since 2023. I tried opening them today, and the app is unable to open them. It seems a connection to some cloud is not reachable. Please, I need help opening these desi…

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## [Shapr wont open.](https://discourse.shapr3d.com/t/shapr-wont-open/41303)

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**Author:** [@shane](https://discourse.shapr3d.com/u/shane)\
**Replies:** 1\
**Last updated:** [July 24, 2026, 8:56am UTC](https://discourse.shapr3d.com/t/shapr-wont-open/41303 "2026-07-24T08:56:58Z")

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I’ve been using Shapr for a few years. It’s started out with work not syncing. Did the app repair and reset. No luck there. Uninstalled it and still the same. When I try to open the software it just tells me to go to bro…

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## [Lost projects](https://discourse.shapr3d.com/t/lost-projects/41294)

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**Author:** [@Andy2828](https://discourse.shapr3d.com/u/Andy2828)\
**Replies:** 2\
**Last updated:** [July 23, 2026, 3:33pm UTC](https://discourse.shapr3d.com/t/lost-projects/41294 "2026-07-23T15:33:41Z")

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I made a bunch of projects but I let my subscription lapse. Is there anyway I can get my old projects back? It was a lot of work. I exported them as 3MF but thats no help. Is there a way to go back and get them?

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## [Apple Pencil/Right Click](https://discourse.shapr3d.com/t/apple-pencil-right-click/41286)

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**Author:** [@leifnicklas](https://discourse.shapr3d.com/u/leifnicklas)\
**Replies:** 5\
**Last updated:** [July 22, 2026, 8:17am UTC](https://discourse.shapr3d.com/t/apple-pencil-right-click/41286 "2026-07-22T08:17:17Z")

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How do I access the right click features using my iPad and an Apple Pencil? Thank you ! https://support.shapr3d.com/hc/en-us/requests/new

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## [Dark Mode: Can't See Gridlines](https://discourse.shapr3d.com/t/dark-mode-cant-see-gridlines/41242)

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**Author:** [@stores2](https://discourse.shapr3d.com/u/stores2)\
**Replies:** 3\
**Last updated:** [July 20, 2026, 12:05pm UTC](https://discourse.shapr3d.com/t/dark-mode-cant-see-gridlines/41242 "2026-07-20T12:05:16Z")

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Hi there, so LED monitors are insanely bright so naturally we all reduce the brightness. However with Shapr 3D I can’t see the grid lines at all in Dark Mode. Even with a screen brightener (Onscreen), still cant see gri…

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## [Parametric 3D Pattern Issue](https://discourse.shapr3d.com/t/parametric-3d-pattern-issue/41276)

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**Author:** [@rahul.kumar.as](https://discourse.shapr3d.com/u/rahul.kumar.as)\
**Replies:** 1\
**Last updated:** [July 20, 2026, 10:14am UTC](https://discourse.shapr3d.com/t/parametric-3d-pattern-issue/41276 "2026-07-20T10:14:33Z")

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Hi everyone I am trying to learn and experiment with Parametric workflow and stuck an issue. I have a variable called qty with default value 1. This variable is used in pattern qty and then mirrored across. Now when the…

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## [Loft tool "faulty contact" error](https://discourse.shapr3d.com/t/loft-tool-faulty-contact-error/41246)

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**Author:** [@sabbot](https://discourse.shapr3d.com/u/sabbot)\
**Replies:** 4\
**Last updated:** [July 17, 2026, 2:58pm UTC](https://discourse.shapr3d.com/t/loft-tool-faulty-contact-error/41246 "2026-07-17T14:58:32Z")

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New to Shapr; I’m importing a DWG converted from an Illustrator SVG. I’ve done what I wanted to do with five out of the six letters that I’m working on, but the shapes of the “B” aren’t working. The error I get is "Ther…

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## [Can't subscribe](https://discourse.shapr3d.com/t/cant-subscribe/41171)

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**Author:** [@duduhartmann](https://discourse.shapr3d.com/u/duduhartmann)\
**Replies:** 1\
**Last updated:** [July 6, 2026, 11:09am UTC](https://discourse.shapr3d.com/t/cant-subscribe/41171 "2026-07-06T11:09:55Z")

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Hello, I’m using shapr3d on Windows. Tried to subscribe to the payed version but the “subscribe” button is greyed out and i cannot click on it. also, there was no place to put credit card information, just my name a…

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## [STL export issues](https://discourse.shapr3d.com/t/stl-export-issues/41135)

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**Author:** [@Devvon](https://discourse.shapr3d.com/u/Devvon)\
**Replies:** 3\
**Last updated:** [July 2, 2026, 8:15pm UTC](https://discourse.shapr3d.com/t/stl-export-issues/41135 "2026-07-02T20:15:38Z")

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Afternoon, Having some issues with a model i made in shapr3d. I can export it properly as a STEP or SHAPR, but when exporting a STL only part of the file is actually showing up. photos are provided, and I would love som…

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## [Request a refund](https://discourse.shapr3d.com/t/request-a-refund/41149)

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**Author:** [@whviyc](https://discourse.shapr3d.com/u/whviyc)\
**Replies:** 1\
**Last updated:** [July 2, 2026, 7:08am UTC](https://discourse.shapr3d.com/t/request-a-refund/41149 "2026-07-02T07:08:08Z")

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Hello Shape Team At 8:30 am in GMT+8, I was trying to use the official website for a 14 day free trial period to practice using the Shapr3d software. However, due to my mistake, I chose to subscribe, which cost me 188 R…

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