# Technical issues and bugs **URL:** https://discourse.shapr3d.com/c/workshop/technical-issues/57.md?page=1 [Latest](https://discourse.shapr3d.com/latest.md) · [Categories](https://discourse.shapr3d.com/categories.md) · [Tags](https://discourse.shapr3d.com/tags.md) **Page:** 2 --- ## [Usdz export - losing proper file structure](https://discourse.shapr3d.com/t/usdz-export-losing-proper-file-structure/41325)
**Author:** [@spencersmitty](https://discourse.shapr3d.com/u/spencersmitty)\ **Replies:** 1\ **Last updated:** [July 28, 2026, 9:27am UTC](https://discourse.shapr3d.com/t/usdz-export-losing-proper-file-structure/41325 "2026-07-28T09:27:17Z")
when exporting a model to usdz, meshes and their names are not retained properly: each independent mesh is renamed to mesh\_0, mesh\_1, and so on. meshes are merged with other meshes that share the same material, destroy… --- ## [Ignore me :)](https://discourse.shapr3d.com/t/ignore-me/41319)
**Author:** [@shapr2](https://discourse.shapr3d.com/u/shapr2)\ **Replies:** 1\ **Last updated:** [July 27, 2026, 5:11pm UTC](https://discourse.shapr3d.com/t/ignore-me/41319 "2026-07-27T17:11:55Z")
Worked it out --- ## [Cannot Export to STL](https://discourse.shapr3d.com/t/cannot-export-to-stl/41312)
**Author:** [@Wizzy](https://discourse.shapr3d.com/u/Wizzy)\ **Replies:** 3\ **Last updated:** [July 27, 2026, 11:36am UTC](https://discourse.shapr3d.com/t/cannot-export-to-stl/41312 "2026-07-27T11:36:24Z")
Hi Guys, It doesnt seem to let me export this to an STL but cannot figure out why? Just keep getting Cannot export file error when I try. Any Ideas? --- ## [I cant import saved .shapr files](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314)
**Author:** [@admin2](https://discourse.shapr3d.com/u/admin2)\ **Replies:** 1\ **Last updated:** [July 27, 2026, 4:01am UTC](https://discourse.shapr3d.com/t/i-cant-import-saved-shapr-files/41314 "2026-07-27T04:01:03Z")
I have had my designs saved on my Windows 10 laptop since 2023. I tried opening them today, and the app is unable to open them. It seems a connection to some cloud is not reachable. Please, I need help opening these desi… --- ## [Shapr wont open.](https://discourse.shapr3d.com/t/shapr-wont-open/41303)
**Author:** [@shane](https://discourse.shapr3d.com/u/shane)\ **Replies:** 1\ **Last updated:** [July 24, 2026, 8:56am UTC](https://discourse.shapr3d.com/t/shapr-wont-open/41303 "2026-07-24T08:56:58Z")
I’ve been using Shapr for a few years. It’s started out with work not syncing. Did the app repair and reset. No luck there. Uninstalled it and still the same. When I try to open the software it just tells me to go to bro… --- ## [Lost projects](https://discourse.shapr3d.com/t/lost-projects/41294)
**Author:** [@Andy2828](https://discourse.shapr3d.com/u/Andy2828)\ **Replies:** 2\ **Last updated:** [July 23, 2026, 3:33pm UTC](https://discourse.shapr3d.com/t/lost-projects/41294 "2026-07-23T15:33:41Z")
I made a bunch of projects but I let my subscription lapse. Is there anyway I can get my old projects back? It was a lot of work. I exported them as 3MF but thats no help. Is there a way to go back and get them? --- ## [Apple Pencil/Right Click](https://discourse.shapr3d.com/t/apple-pencil-right-click/41286)
**Author:** [@leifnicklas](https://discourse.shapr3d.com/u/leifnicklas)\ **Replies:** 5\ **Last updated:** [July 22, 2026, 8:17am UTC](https://discourse.shapr3d.com/t/apple-pencil-right-click/41286 "2026-07-22T08:17:17Z")
How do I access the right click features using my iPad and an Apple Pencil? Thank you ! https://support.shapr3d.com/hc/en-us/requests/new --- ## [Dark Mode: Can't See Gridlines](https://discourse.shapr3d.com/t/dark-mode-cant-see-gridlines/41242)
**Author:** [@stores2](https://discourse.shapr3d.com/u/stores2)\ **Replies:** 3\ **Last updated:** [July 20, 2026, 12:05pm UTC](https://discourse.shapr3d.com/t/dark-mode-cant-see-gridlines/41242 "2026-07-20T12:05:16Z")
Hi there, so LED monitors are insanely bright so naturally we all reduce the brightness. However with Shapr 3D I can’t see the grid lines at all in Dark Mode. Even with a screen brightener (Onscreen), still cant see gri… --- ## [Parametric 3D Pattern Issue](https://discourse.shapr3d.com/t/parametric-3d-pattern-issue/41276)
**Author:** [@rahul.kumar.as](https://discourse.shapr3d.com/u/rahul.kumar.as)\ **Replies:** 1\ **Last updated:** [July 20, 2026, 10:14am UTC](https://discourse.shapr3d.com/t/parametric-3d-pattern-issue/41276 "2026-07-20T10:14:33Z")
Hi everyone I am trying to learn and experiment with Parametric workflow and stuck an issue. I have a variable called qty with default value 1. This variable is used in pattern qty and then mirrored across. Now when the… --- ## [Loft tool "faulty contact" error](https://discourse.shapr3d.com/t/loft-tool-faulty-contact-error/41246)
**Author:** [@sabbot](https://discourse.shapr3d.com/u/sabbot)\ **Replies:** 4\ **Last updated:** [July 17, 2026, 2:58pm UTC](https://discourse.shapr3d.com/t/loft-tool-faulty-contact-error/41246 "2026-07-17T14:58:32Z")
New to Shapr; I’m importing a DWG converted from an Illustrator SVG. I’ve done what I wanted to do with five out of the six letters that I’m working on, but the shapes of the “B” aren’t working. The error I get is "Ther… --- ## [Can't subscribe](https://discourse.shapr3d.com/t/cant-subscribe/41171)
**Author:** [@duduhartmann](https://discourse.shapr3d.com/u/duduhartmann)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 11:09am UTC](https://discourse.shapr3d.com/t/cant-subscribe/41171 "2026-07-06T11:09:55Z")
Hello, I’m using shapr3d on Windows. Tried to subscribe to the payed version but the “subscribe” button is greyed out and i cannot click on it. also, there was no place to put credit card information, just my name a… --- ## [STL export issues](https://discourse.shapr3d.com/t/stl-export-issues/41135)
**Author:** [@Devvon](https://discourse.shapr3d.com/u/Devvon)\ **Replies:** 3\ **Last updated:** [July 2, 2026, 8:15pm UTC](https://discourse.shapr3d.com/t/stl-export-issues/41135 "2026-07-02T20:15:38Z")
Afternoon, Having some issues with a model i made in shapr3d. I can export it properly as a STEP or SHAPR, but when exporting a STL only part of the file is actually showing up. photos are provided, and I would love som… --- ## [Request a refund](https://discourse.shapr3d.com/t/request-a-refund/41149)
**Author:** [@whviyc](https://discourse.shapr3d.com/u/whviyc)\ **Replies:** 1\ **Last updated:** [July 2, 2026, 7:08am UTC](https://discourse.shapr3d.com/t/request-a-refund/41149 "2026-07-02T07:08:08Z")
Hello Shape Team At 8:30 am in GMT+8, I was trying to use the official website for a 14 day free trial period to practice using the Shapr3d software. However, due to my mistake, I chose to subscribe, which cost me 188 R… --- ## [Synchronization between Ipad and Windows not working for a project](https://discourse.shapr3d.com/t/synchronization-between-ipad-and-windows-not-working-for-a-project/41142)
**Author:** [@vb.dino](https://discourse.shapr3d.com/u/vb.dino)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 3:51pm UTC](https://discourse.shapr3d.com/t/synchronization-between-ipad-and-windows-not-working-for-a-project/41142 "2026-07-01T15:51:37Z")
I am seeing a new problem. I built a project on my IPAD and then went to Windows to continue. The downloading takes for ever and never end up giving my the last update on windows side. On my Ipad, I exported the project … --- ## [Cloud two-way sync unavailable between iPad and Windows (Pro Subscription)](https://discourse.shapr3d.com/t/cloud-two-way-sync-unavailable-between-ipad-and-windows-pro-subscription/41145)
**Author:** [@ctouchu](https://discourse.shapr3d.com/u/ctouchu)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 9:24am UTC](https://discourse.shapr3d.com/t/cloud-two-way-sync-unavailable-between-ipad-and-windows-pro-subscription/41145 "2026-07-01T09:24:04Z")
There is no cloud storage entry displayed on either my iPad or Windows device, and my design sketches fail to sync between the two devices. I have purchased Shapr3D Pro, confirmed I am signed in to the identical Shapr3D … [Previous page](https://discourse.shapr3d.com/c/workshop/technical-issues/57.md)