# Account log-out

**URL:** <https://discourse.shapr3d.com/t/account-log-out/16587>\
**Category:** Modeling Questions\
**Created:** [December 30, 2021, 8:38am UTC](https://discourse.shapr3d.com/t/account-log-out/16587 "2021-12-30T08:38:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![snow520lee](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/snow520lee/32/17991_2.png) [@snow520lee](https://discourse.shapr3d.com/u/snow520lee)\
**Post date:** [December 30, 2021, 8:38am UTC](https://discourse.shapr3d.com/t/account-log-out/16587/1 "2021-12-30T08:38:27Z")

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Hi,  
It happened twice already that I found my account logged out from the app when I launch it, which is not a big deal, but twice I had to go through the basic tutorial of 10 slides before I can start working again…. So my request is simple… add a kill switch for that tutorial because enough already 😉  
And why the app is logging me out for no reason?

Thanks for your reply.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [December 30, 2021, 8:43am UTC](https://discourse.shapr3d.com/t/account-log-out/16587/2 "2021-12-30T08:43:02Z")

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Hi!

If you log in on the welcome screen, the tutorial is skipped, so you don’t have to go through it.

Are you on the latest app version? We had a bug which logged out users accidentally, but it’s supposed to be fixed for a while now. The other reason could be if the device is offline for a long period of time, the user gets logged out, this is for better security.

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<div class="post-metadata">

**Author:** ![snow520lee](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/snow520lee/32/17991_2.png) [@snow520lee](https://discourse.shapr3d.com/u/snow520lee)\
**Post date:** [December 30, 2021, 8:45am UTC](https://discourse.shapr3d.com/t/account-log-out/16587/3 "2021-12-30T08:45:49Z")

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Hi, I’m at the last version, iPad didn’t left the house and I did not close the app either…. This morning I was in… this afternoon I was logged out. Once I logged in I had to go through the tutorial.

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<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [December 30, 2021, 8:50am UTC](https://discourse.shapr3d.com/t/account-log-out/16587/4 "2021-12-30T08:50:19Z")

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In that case, please contact Support through [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new) so they can investigate what could have happened.

Thank you!