# After the update of version 5.110
**URL:** https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031
**Category:** Modeling Questions
**Created:** [April 27, 2022, 9:46am UTC](https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031 "2022-04-27T09:46:54Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Xiamen0592](https://discourse.shapr3d.com/u/Xiamen0592)
#### Post date: [April 27, 2022, 9:46am UTC](https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031/1 "2022-04-27T09:46:54Z")
Since I updated the latest version, I have been unable to open one of the documents. You can only force quit every time.
[https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/3/3ae874bb5a1b396f7bd339316569dc504e7329c6.MOV](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/3/3ae874bb5a1b396f7bd339316569dc504e7329c6.MOV)
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### Author:  [@Sebestyen](https://discourse.shapr3d.com/u/Sebestyen)
#### Post date: [April 27, 2022, 9:57am UTC](https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031/2 "2022-04-27T09:57:46Z")
Hey there, that should not happen. Would you kindly contact us on our [support channel](https://support.shapr3d.com/hc/en-us/requests/new), so we can help you on the subject and investigate the issue?
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### Author:  [@Xiamen0592](https://discourse.shapr3d.com/u/Xiamen0592)
#### Post date: [April 27, 2022, 11:51am UTC](https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031/3 "2022-04-27T11:51:32Z")
Hi,Sebestyen. Sorry! I can’t open this document. Therefore, there is no way to upload it to you by email. I don’t know how to communicate with you. I tried it many times but couldn’t open it as I wanted, so I had to forcibly quit the APP again.
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### Author:  [@Sebestyen](https://discourse.shapr3d.com/u/Sebestyen)
#### Post date: [April 27, 2022, 12:05pm UTC](https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031/4 "2022-04-27T12:05:36Z")
@Xiamen0592, In that case, write us a support ticket on our [channel](https://support.shapr3d.com/hc/en-us/requests/new) and we’ll help you fix the file if it is recoverable.
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### Author:  [@Xiamen0592](https://discourse.shapr3d.com/u/Xiamen0592)
#### Post date: [April 27, 2022, 1:13pm UTC](https://discourse.shapr3d.com/t/after-the-update-of-version-5-110/19031/5 "2022-04-27T13:13:14Z")
Sorry! The actions submitted are very cumbersome. I can’t upload the document that can’t be opened. I’m not sure I have successfully submitted it to you.