# All of My Synced Files Are Missing

**URL:** <https://discourse.shapr3d.com/t/all-of-my-synced-files-are-missing/37123>\
**Category:** Modeling Questions\
**Created:** [March 20, 2025, 2:44pm UTC](https://discourse.shapr3d.com/t/all-of-my-synced-files-are-missing/37123 "2025-03-20T14:44:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pohearn](https://avatars.discourse-cdn.com/v4/letter/p/ba9def/32.png) [@pohearn](https://discourse.shapr3d.com/u/pohearn)\
**Post date:** [March 20, 2025, 2:44pm UTC](https://discourse.shapr3d.com/t/all-of-my-synced-files-are-missing/37123/1 "2025-03-20T14:44:23Z")

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Hello,

All of my synched files have disappeared.  
It appears as though I am no longer fully logged in or that my subscription has ended.  
I have not received any emails as to my account ending.

Is there a way I can recover my files?  
I still want to be subscribed and would like to continue using this software.

Thank you in advance for your help.  
Paul

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [March 21, 2025, 9:36am UTC](https://discourse.shapr3d.com/t/all-of-my-synced-files-are-missing/37123/2 "2025-03-21T09:36:30Z")

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Could you please submit a ticket on the [support portal](https://support.shapr3d.com/hc/en-us/requests/new)?  
Please include: App version, device specs

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**Author:** ![pohearn](https://avatars.discourse-cdn.com/v4/letter/p/ba9def/32.png) [@pohearn](https://discourse.shapr3d.com/u/pohearn)\
**Post date:** [March 21, 2025, 12:39pm UTC](https://discourse.shapr3d.com/t/all-of-my-synced-files-are-missing/37123/3 "2025-03-21T12:39:55Z")

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I did submit a ticket in the Support Portal.  
Request #110607

I’m using Shapr3D version Version 5.821.0 (8490) on Mac OS 15.3.2 (24D81) on a 27 - inch iMac, 3.7 GHz 6-Core Intel Core i5, 32 GB 2667 MHz DDR4.

Thanks,  
Paul