# All projects lost when reinstalled app

**URL:** <https://discourse.shapr3d.com/t/all-projects-lost-when-reinstalled-app/33533>\
**Category:** Modeling Questions\
**Created:** [September 1, 2024, 1:31pm UTC](https://discourse.shapr3d.com/t/all-projects-lost-when-reinstalled-app/33533 "2024-09-01T13:31:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![thomstove](https://avatars.discourse-cdn.com/v4/letter/t/ccd318/32.png) [@thomstove](https://discourse.shapr3d.com/u/thomstove)\
**Post date:** [September 1, 2024, 1:31pm UTC](https://discourse.shapr3d.com/t/all-projects-lost-when-reinstalled-app/33533/1 "2024-09-01T13:31:34Z")

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Hello, I have needed to reset my computer (Windows 11) and have just reinstalled Shapr but have now lost all of my previous projects. I’m using the same account and sync was turned on. The only difference I can see is that previously I was using the beta version but now the app seems to be out of beta. Last used (beta version) this morning.  
Thanks, Tom

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [September 3, 2024, 5:28am UTC](https://discourse.shapr3d.com/t/all-projects-lost-when-reinstalled-app/33533/2 "2024-09-03T05:28:01Z")

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Hi Tom,  
If you [submit a request](https://support.shapr3d.com/hc/en-us/articles/10797153002396) and provide Shapr3D consent to recover your work, our support team will do everything to help restore your project(s).

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**Author:** ![thomstove](https://avatars.discourse-cdn.com/v4/letter/t/ccd318/32.png) [@thomstove](https://discourse.shapr3d.com/u/thomstove)\
**Post date:** [September 7, 2024, 10:14am UTC](https://discourse.shapr3d.com/t/all-projects-lost-when-reinstalled-app/33533/3 "2024-09-07T10:14:43Z")

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Thanks for your reply, currently working through the process 🙂