# App changes my work
**URL:** https://discourse.shapr3d.com/t/app-changes-my-work/9340
**Category:** Modeling Questions
**Created:** [October 14, 2020, 7:43pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340 "2020-10-14T19:43:25Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 7:43pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/1 "2020-10-14T19:43:25Z")
The app changed my work
I have been working with this app for a long time
Now it has join to crap
No one answers questions
I crash all the time
And this is all with the best tech you can find for this app
Can someone fix this now
I am thinking about leaving and join a different CAD
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 7:43pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/2 "2020-10-14T19:43:56Z")
You have 24 hours
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 14, 2020, 7:46pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/3 "2020-10-14T19:46:15Z")
Hey, I am sorry to hear that. We are happy to help. Can you describe what’s the problem?
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 7:50pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/4 "2020-10-14T19:50:15Z")
It crash’s for no reason at all
It also changes my work when I leave the app for even a few minutes
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 7:52pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/5 "2020-10-14T19:52:07Z")
You have 30 min
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 7:54pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/6 "2020-10-14T19:54:04Z")
Hello are you still even looking
I need help
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 14, 2020, 7:57pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/7 "2020-10-14T19:57:58Z")
Yes, I do. Can you describe what’s the problem? Post a video of the issue? Steps to reproduce the crash? Share the problematic workspace in .shapr format?
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 8:05pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/8 "2020-10-14T20:05:01Z")
Have up load trouble
But when I double tap to select a boide it crashes and the bodies are al mess up when I leave the app and enter back into it
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 8:06pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/9 "2020-10-14T20:06:07Z")
One time it cut a bodie in half when I left to eat and came back to find it in 2 parts not 1 like how I left it
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 14, 2020, 8:07pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/10 "2020-10-14T20:07:34Z")
Can you post a video of the issue? Can you share the problematic workspace in .shapr format?
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### Author:  [@McD](https://discourse.shapr3d.com/u/McD)
#### Post date: [October 14, 2020, 8:10pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/11 "2020-10-14T20:10:02Z")
I suggest you save your work to the cloud, then delete the app and reinstall. The app does not do it own magical work. Or perhaps your iPad has an issue. The company is located in Europe, so if 30 minutes is your measure, then it may take longer. This is the first posting I’ve seen about your issue, so I don’t see where your questions haven’t been answered. The Shapr3D community is here to help as well, so let’s work this progressively, and professionally. McD
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 8:11pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/12 "2020-10-14T20:11:34Z")
Did that and it did not work after 1 day of working it went back to not working
And that is a lot of work to do everday
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### Author:  [@JasonJessica](https://discourse.shapr3d.com/u/JasonJessica)
#### Post date: [October 14, 2020, 8:12pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/13 "2020-10-14T20:12:07Z")
@Thisappsucks This is definitely user error and not the app.
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 14, 2020, 8:13pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/14 "2020-10-14T20:13:10Z")
Unfortunately without sharing a video of the issue and without the workspace, we won’t be able to help.
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 8:13pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/15 "2020-10-14T20:13:35Z")
No because our people I know us it and they have the same problem plus I have been using this for many years and have perfected the app
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 8:15pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/16 "2020-10-14T20:15:58Z")
It is not letting me up load a video on here but that my be me
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### Author:  [@Thisappsucks](https://discourse.shapr3d.com/u/Thisappsucks)
#### Post date: [October 14, 2020, 8:16pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/17 "2020-10-14T20:16:56Z")
Not fully true what you can not help because I have seen other post were you helped people how could not post videos
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 14, 2020, 8:24pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/18 "2020-10-14T20:24:21Z")
Now you should be able to post a video.
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### Author:  [@McD](https://discourse.shapr3d.com/u/McD)
#### Post date: [October 14, 2020, 8:38pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/19 "2020-10-14T20:38:59Z")
Please export and send the shaper 3-D format file
Then turn on recording on your iPad, open the app touch your work, and then close the app. Then open the app once again, so we can see what is happening. It is difficult to call you what’s wrong with just the text information.
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### Author:  [@McD](https://discourse.shapr3d.com/u/McD)
#### Post date: [October 14, 2020, 8:44pm UTC](https://discourse.shapr3d.com/t/app-changes-my-work/9340/20 "2020-10-14T20:44:54Z")
Whenever you are confronted with being unable to upload a video here, or any other application, you simply create an iCloud link of the video and then paste that. To do this, you go to your photos and select a video. Then using the export arrow, touch that then use copy iCloud link.
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