# App crash in Visualization Mode with 3DConnexion Space Mouse

**URL:** <https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619>\
**Category:** Modeling Questions\
**Created:** [July 6, 2023, 7:38am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619 "2023-07-06T07:38:46Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![woodbytes](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/woodbytes/32/17195_2.png) [@woodbytes](https://discourse.shapr3d.com/u/woodbytes)\
**Post date:** [July 6, 2023, 7:38am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/1 "2023-07-06T07:38:46Z")

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Hey there!

Out of a sudden on all my designs the app crashes when try to use my 3DConnexion Space Mouse in Visualization mode. In 3D Modeling mode it works absolutely normal. But switching to Visualization and just tipping the Space Mouse rotary the app crashes immediately.

Is there any issue known?

-Frank

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 6, 2023, 7:58am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/2 "2023-07-06T07:58:58Z")

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Hello,

Can you please tell us the following? Please feel free to open a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new) to share the details below:

- The detailed hardware specs of the device you are using
- The Space Mouse model you are using
- The version of Shapr3D you are using

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**Author:** ![woodbytes](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/woodbytes/32/17195_2.png) [@woodbytes](https://discourse.shapr3d.com/u/woodbytes)\
**Post date:** [July 6, 2023, 8:16am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/3 "2023-07-06T08:16:29Z")

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Since the app itself is sending a crash report after relaunching it, am I right that you will have all these informations already, won’t you?

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 6, 2023, 8:21am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/4 "2023-07-06T08:21:38Z")

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Indeed, however, as Discourse and Shapr3D are independent, the ticket would also help localize your Shapr3D account. Can you please confirm that you registered it with the same email address here at Discourse?

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**Author:** ![woodbytes](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/woodbytes/32/17195_2.png) [@woodbytes](https://discourse.shapr3d.com/u/woodbytes)\
**Post date:** [July 6, 2023, 8:48am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/5 "2023-07-06T08:48:45Z")

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Yes, this is the same email address.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 6, 2023, 9:55am UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/6 "2023-07-06T09:55:43Z")

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Thanks! Please expect a hotfix in the following days, we’ve found the bug.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [July 7, 2023, 3:05pm UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/7 "2023-07-07T15:05:02Z")

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@woodbytes the fix is out, please update Shapr3D

It may happen that it will not be available instantly as a regular update. In that case, you should search for Shapr3D in the AppStore and visit the page to get the Update option. For more info, please follow this article:

> **[Update Shapr3D](https://support.shapr3d.com/hc/en-us/articles/6516567675804-Update-Shapr3D#mac-tab)**
>
> Ensure that you have all the latest features available by keeping your Shapr3D software version up-to-date. Follow the guide below to learn how.
> 
> Windows iPadOS macOS
> 
> 
> From the installer
> To update...

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<div class="post-metadata">

**Author:** ![woodbytes](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/woodbytes/32/17195_2.png) [@woodbytes](https://discourse.shapr3d.com/u/woodbytes)\
**Post date:** [July 7, 2023, 3:15pm UTC](https://discourse.shapr3d.com/t/app-crash-in-visualization-mode-with-3dconnexion-space-mouse/26619/8 "2023-07-07T15:15:26Z")

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I just installed the update and everything works as expected.  
Thumbs up and thanks for that lightning fast hot fix! 👌🏼