# App Crash!

**URL:** <https://discourse.shapr3d.com/t/app-crash/4015>\
**Category:** Modeling Questions\
**Created:** [February 8, 2019, 1:13pm UTC](https://discourse.shapr3d.com/t/app-crash/4015 "2019-02-08T13:13:10Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Adie](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/adie/32/3297_2.png) [@Adie](https://discourse.shapr3d.com/u/Adie)\
**Post date:** [February 8, 2019, 1:13pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/1 "2019-02-08T13:13:10Z")

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Help! Can’t open my design. App crashes every time I open it. Other designs are working fine but this particular design takes too long to load and then crashes the app. I have tried restarting my iPad Pro several times. I have a deadline to meet with this project. At least help me retrieving the work done.

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**Author:** ![Tamas\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tamas_shapr3d/32/41_2.png) [@Tamas\_Shapr3D](https://discourse.shapr3d.com/u/Tamas_Shapr3D)\
**Post date:** [February 8, 2019, 1:17pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/2 "2019-02-08T13:17:38Z")

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Hi, sorry for your troubles. Please send the workspace (in shapr format) to [support@shapr3d.com](mailto:support@shapr3d.com). We handle all user workspaces confidentially.

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**Author:** ![Adie](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/adie/32/3297_2.png) [@Adie](https://discourse.shapr3d.com/u/Adie)\
**Post date:** [February 8, 2019, 1:22pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/3 "2019-02-08T13:22:42Z")

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Can you tell me the procedure. I am new to this. 🙂

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [February 8, 2019, 1:24pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/4 "2019-02-08T13:24:12Z")

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Using your desktop and iTunes you can export your workspaces. Here is an Apple help article on the topic: [https://support.apple.com/en-us/HT201301](https://support.apple.com/en-us/HT201301)

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**Author:** ![Adie](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/adie/32/3297_2.png) [@Adie](https://discourse.shapr3d.com/u/Adie)\
**Post date:** [February 8, 2019, 1:35pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/5 "2019-02-08T13:35:46Z")

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Dear Daniel,  
I don’t have a MacBook only old Win10 PC 😢 . I completely rely on my IPad Pro for my work. Is there any other way out? I spent two nights on this project, it is very disappointing that I can’t even retrieve the work done.

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**Author:** ![Romulus369](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/romulus369/32/2871_2.png) [@Romulus369](https://discourse.shapr3d.com/u/Romulus369)\
**Post date:** [February 8, 2019, 1:52pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/6 "2019-02-08T13:52:29Z")

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Open your file and go to the top left screen and click on the the arrow pointing out. Save your file and the share the file option comes up next … click on the email option for exporting and send to [support@shapr3d.com](mailto:support@shapr3d.com).

My explanation isn’t the best but it should work for you for exporting your file?

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**Author:** ![Romulus369](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/romulus369/32/2871_2.png) [@Romulus369](https://discourse.shapr3d.com/u/Romulus369)\
**Post date:** [February 8, 2019, 2:00pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/7 "2019-02-08T14:00:34Z")

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Disregard what I just scrawled out … I now realize you cannot open your file!!!

My mea culpa…🤪

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [February 8, 2019, 2:50pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/8 "2019-02-08T14:50:51Z")

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Hi,

PC is also good, you just need an iTunes.

Best

Daniel

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**Author:** ![Adie](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/adie/32/3297_2.png) [@Adie](https://discourse.shapr3d.com/u/Adie)\
**Post date:** [February 8, 2019, 7:03pm UTC](https://discourse.shapr3d.com/t/app-crash/4015/9 "2019-02-08T19:03:46Z")

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I have exported the workspace using iTunes (don’t know if its shapr format). I can’t open the design in my app to export, so this was the only option. Only thing is now I don’t know what to do with it. 🤷‍♂️. Will send the link (file size \> 500mb) to shapr team, hope you guys can help.