# App crashes just as it is finishing the last steps of opening my file

**URL:** <https://discourse.shapr3d.com/t/app-crashes-just-as-it-is-finishing-the-last-steps-of-opening-my-file/32217>\
**Category:** Modeling Questions\
**Created:** [May 30, 2024, 4:48am UTC](https://discourse.shapr3d.com/t/app-crashes-just-as-it-is-finishing-the-last-steps-of-opening-my-file/32217 "2024-05-30T04:48:20Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![DougLind](https://avatars.discourse-cdn.com/v4/letter/d/5e9695/32.png) [@DougLind](https://discourse.shapr3d.com/u/DougLind)\
**Post date:** [May 30, 2024, 4:48am UTC](https://discourse.shapr3d.com/t/app-crashes-just-as-it-is-finishing-the-last-steps-of-opening-my-file/32217/1 "2024-05-30T04:48:20Z")

</div>

App crashes just as it is finishing the last steps of opening my file. I am using a 2nd gen iPad Pro. Sometimes (rarely) the. File will open, but then after doing something simple, the app will shut down. When I am able to open my file, the app always shuts down when I try to use the visualisation tool.

---

<div class="post-metadata">

**Author:** ![DougLind](https://avatars.discourse-cdn.com/v4/letter/d/5e9695/32.png) [@DougLind](https://discourse.shapr3d.com/u/DougLind)\
**Post date:** [May 31, 2024, 7:03am UTC](https://discourse.shapr3d.com/t/app-crashes-just-as-it-is-finishing-the-last-steps-of-opening-my-file/32217/3 "2024-05-31T07:03:07Z")

</div>

I’ve tried rebooting the iPad. Same thing. I’ve tried turning off all other apps. Same thing happens.

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 31, 2024, 7:15am UTC](https://discourse.shapr3d.com/t/app-crashes-just-as-it-is-finishing-the-last-steps-of-opening-my-file/32217/4 "2024-05-31T07:15:41Z")

</div>

Please contact our support team directly.