# App crashes
**URL:** https://discourse.shapr3d.com/t/app-crashes/8733
**Category:** Modeling Questions
**Created:** [August 23, 2020, 9:09pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733 "2020-08-23T21:09:35Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@SveinArne](https://discourse.shapr3d.com/u/SveinArne)
#### Post date: [August 23, 2020, 9:09pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/1 "2020-08-23T21:09:35Z")
Hello! I just bought a new iPad pro 256GB. I am trying to go through the first tutorials in Shapr3D and the app just keep crashing all the time. I have plenty of free space for the memory om the iPad. Can iCloud memory be an issue?
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [August 23, 2020, 9:20pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/2 "2020-08-23T21:20:16Z")
Hi,
No, that shouldn’t be a problem. Can you please post a video of the issue?
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### Author:  [@SveinArne](https://discourse.shapr3d.com/u/SveinArne)
#### Post date: [August 23, 2020, 9:27pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/3 "2020-08-23T21:27:20Z")
IT just crashes from time to time. Some time i can USE the program for a few minutes, before IT crashes, and the iPad automatically shuts down. I am not Able to upload a video because I am a new user.
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [August 24, 2020, 4:18am UTC](https://discourse.shapr3d.com/t/app-crashes/8733/4 "2020-08-24T04:18:04Z")
Have you tried restarting your iPad?
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### Author:  [@SveinArne](https://discourse.shapr3d.com/u/SveinArne)
#### Post date: [August 24, 2020, 4:56pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/5 "2020-08-24T16:56:30Z")
Yes, I have tried to restart. But it still crashes. Not just the app crash, but the iPad turns IT self off, and restart.
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [August 24, 2020, 4:59pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/6 "2020-08-24T16:59:54Z")
Oh wow… Then I suspect something is wrong with your device, it shouldn’t happen. Does this happen with any other app that you are using extensively? You may want to try to restore your device.
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### Author:  [@Rich](https://discourse.shapr3d.com/u/Rich)
#### Post date: [August 24, 2020, 5:21pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/7 "2020-08-24T17:21:20Z")
Try deleting Shapr3D and reinstalling it. In the early days of IOS that was a common fix. It’s rare these days, but still happens.
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### Author:  [@SveinArne](https://discourse.shapr3d.com/u/SveinArne)
#### Post date: [August 24, 2020, 8:20pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/8 "2020-08-24T20:20:08Z")
Tried deleting and reinstalling shapr. Worked for a little while, and than it startes crashing again.🤨
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### Author:  [@SveinArne](https://discourse.shapr3d.com/u/SveinArne)
#### Post date: [August 24, 2020, 8:21pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/9 "2020-08-24T20:21:09Z")
No IT hasent happend with any other app yet.
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### Author:  [@Victor\_Shapr3D](https://discourse.shapr3d.com/u/Victor_Shapr3D)
#### Post date: [August 25, 2020, 11:07am UTC](https://discourse.shapr3d.com/t/app-crashes/8733/10 "2020-08-25T11:07:31Z")
This is quite strange and most likely device or iPadOS related. Can you please check if there is an available iPadOS update version and then update it to the latest version.
If the issue persists you could backup your files and try doing a device reset or you could reach out to Apple support:
[https://support.apple.com/](https://support.apple.com/)
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### Author:  [@JasonJessica](https://discourse.shapr3d.com/u/JasonJessica)
#### Post date: [August 25, 2020, 12:32pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/11 "2020-08-25T12:32:58Z")
@SveinArne Sounds like a device issue to me and not a Shapr3D issue. I would suggest resetting the iPad as it sounds like there is something going on with iPadOS. Are you by chance running a developer or public beta of iPadOS 14?
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### Author:  [@GRIZZLY](https://discourse.shapr3d.com/u/GRIZZLY)
#### Post date: [August 25, 2020, 1:09pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/12 "2020-08-25T13:09:20Z")
Hi! I think, this is a hardware problem! I had it also time to time, specially with large files and intensive work! First time were flashes and flickers on the screen, an then the crash in shapr3d.
After a while becomed visible in other apps, after the crash, and ther was a sparkling in the black parts of the homescreen…
My suggestion is, that if You can, send or bring it back to change for a new one, specialliy, if is still new! Mine was unfortunatelly already older than 1 year…
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### Author:  [@SveinArne](https://discourse.shapr3d.com/u/SveinArne)
#### Post date: [August 28, 2020, 1:40pm UTC](https://discourse.shapr3d.com/t/app-crashes/8733/13 "2020-08-28T13:40:44Z")
Thanks for the replies.
I delivered the IPad back to the store. After trying to reinstall the operativ system and some testing They found out that it was something wrong with the hardware on the iPad. So I am getting a new IPad.