# App crushed I lost all work :(

**URL:** <https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921>\
**Category:** Modeling Questions\
**Created:** [April 22, 2022, 6:26pm UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921 "2022-04-22T18:26:28Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Isa](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@Isa](https://discourse.shapr3d.com/u/Isa)\
**Post date:** [April 22, 2022, 6:26pm UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/1 "2022-04-22T18:26:28Z")

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Any problems with app today ? I lost all my work because app was keep crushing ☹ so I am assuming that is not possible to recover this ? Or Is it ?

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**Author:** ![McD](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/mcd/32/15504_2.png) [@McD](https://discourse.shapr3d.com/u/McD)\
**Post date:** [April 22, 2022, 7:03pm UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/2 "2022-04-22T19:03:30Z")

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Just don’t delete the app, before you save all your work outside the app.

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**Author:** ![Isa](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@Isa](https://discourse.shapr3d.com/u/Isa)\
**Post date:** [April 22, 2022, 7:24pm UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/3 "2022-04-22T19:24:35Z")

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Thanks! but yeah … too late… I didn’t save any files, I didn’t think of any crush preventing action -save files, etc… as I assumed that apps do not crash that hard, it’s usually happening on PC…Anyways 2 houses and a bunch of other stuff are gone - all is gone with so many hours of work - have some pics only ha ha ha… ok - lesson learn do not trust apps 😉 make back-ups … Thanks! 🙂

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**Author:** ![CurlyBee](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/curlybee/32/10580_2.png) [@CurlyBee](https://discourse.shapr3d.com/u/CurlyBee)\
**Post date:** [April 23, 2022, 2:10pm UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/4 "2022-04-23T14:10:07Z")

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I can only offer a hug! I can relate. I usually save multiple copies as I’m working. Were you on an iPad?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [April 23, 2022, 8:42pm UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/5 "2022-04-23T20:42:35Z")

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Hi @Isa, most likely your work is not gone. Are you sure that you are signed in to Shapr3D with the right account?

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**Author:** ![Isa](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@Isa](https://discourse.shapr3d.com/u/Isa)\
**Post date:** [April 25, 2022, 4:42am UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/6 "2022-04-25T04:42:44Z")

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Yes on IPad and I love it . True . I learn the hard way . Save files is the key, so now I am saving every stage of my work progress . I really love this app! So now new project started.  
Thank you for responding. 🙂

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**Author:** ![Isa](https://avatars.discourse-cdn.com/v4/letter/i/c68b51/32.png) [@Isa](https://discourse.shapr3d.com/u/Isa)\
**Post date:** [April 25, 2022, 4:55am UTC](https://discourse.shapr3d.com/t/app-crushed-i-lost-all-work/18921/7 "2022-04-25T04:55:22Z")

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Istvan, I tried . I checked all my accounts but no unfortunately all is gone. Firstly I never save anything just worked in App and secondly I even seems to have 2 e-mails connected to one subscription and on only one is communicating with system, for instance in case of lost password etc. I did check both so yeah . All is lost but I love this app and you guys do amazing job. The the AI, the speed and direct rendering is amazing. With that said I already started a new project - Scottish castle. Soon coming some pics. Thanks 🙂