# APP flash back issues

**URL:** <https://discourse.shapr3d.com/t/app-flash-back-issues/23193>\
**Category:** Modeling Questions\
**Created:** [December 25, 2022, 2:04pm UTC](https://discourse.shapr3d.com/t/app-flash-back-issues/23193 "2022-12-25T14:04:03Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Hannah](https://avatars.discourse-cdn.com/v4/letter/h/f04885/32.png) [@Hannah](https://discourse.shapr3d.com/u/Hannah)\
**Post date:** [December 25, 2022, 2:04pm UTC](https://discourse.shapr3d.com/t/app-flash-back-issues/23193/1 "2022-12-25T14:04:03Z")

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Hello,

I have no idea with my app, it’s easily to flash back when I was drawing something.

It also happens when I need to edit one of my design which I have remarked in red circle.

Please kindly check my iOS system and the app information, if you could help to assist cover this issue, it would mean a lot to me, many thanks.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/e/8/e8a93bac28302ed767e05007d1a65c0286d04909.jpeg)

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**Author:** ![Yinzb](https://avatars.discourse-cdn.com/v4/letter/y/57b2e6/32.png) [@Yinzb](https://discourse.shapr3d.com/u/Yinzb)\
**Post date:** [December 25, 2022, 3:10pm UTC](https://discourse.shapr3d.com/t/app-flash-back-issues/23193/2 "2022-12-25T15:10:48Z")

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I have encountered the same problem, and it is getting more and more often.

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**Author:** ![Yinzb](https://avatars.discourse-cdn.com/v4/letter/y/57b2e6/32.png) [@Yinzb](https://discourse.shapr3d.com/u/Yinzb)\
**Post date:** [December 25, 2022, 3:13pm UTC](https://discourse.shapr3d.com/t/app-flash-back-issues/23193/3 "2022-12-25T15:13:38Z")

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My project is relatively large.

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**Author:** ![Hannah](https://avatars.discourse-cdn.com/v4/letter/h/f04885/32.png) [@Hannah](https://discourse.shapr3d.com/u/Hannah)\
**Post date:** [December 26, 2022, 2:42am UTC](https://discourse.shapr3d.com/t/app-flash-back-issues/23193/4 "2022-12-26T02:42:42Z")

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Yeah I think the one has been marked is also a large project. Every time I try to open it, the app will flashed back. So I tried to update the app itself. But still have not handled this issue.

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [December 27, 2022, 9:16am UTC](https://discourse.shapr3d.com/t/app-flash-back-issues/23193/5 "2022-12-27T09:16:40Z")

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Hello! Please open a support ticket using the link below and let us know the following information:

- The version of Shapr3D you are using (@Hannah I see you are running 5.281)
- The detailed hardware specs of the machine you are using
- A short description of what leads to the problem
- A screen recording of the issue.

Thanks in advance,

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)