# App Freezes on copy of move

**URL:** <https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763>\
**Category:** Modeling Questions\
**Created:** [November 14, 2020, 11:33pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763 "2020-11-14T23:33:01Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Mindofharris59](https://avatars.discourse-cdn.com/v4/letter/m/8baadc/32.png) [@Mindofharris59](https://discourse.shapr3d.com/u/Mindofharris59)\
**Post date:** [November 14, 2020, 11:33pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/1 "2020-11-14T23:33:01Z")

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Why all of a sudden the app freezes (crashes) on copy or move. (for about two weeks)I don’t see a update for the app recently. I have a 2017 ipad pro 12.9  
Its very frustrating. I just made my subscription payment yesterday.

Please advise  
Thanks

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [November 15, 2020, 10:31am UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/2 "2020-11-15T10:31:16Z")

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Apologies tor the inconvenience. We have been going a bit faster than we should have. The fix is coming early next week, it’s ready, and waiting for the App Store review.

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**Author:** ![rustyguy](https://avatars.discourse-cdn.com/v4/letter/r/5e9695/32.png) [@rustyguy](https://discourse.shapr3d.com/u/rustyguy)\
**Post date:** [November 15, 2020, 1:28pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/3 "2020-11-15T13:28:38Z")

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Thanks for the update.  
ernie

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**Author:** ![Mindofharris59](https://avatars.discourse-cdn.com/v4/letter/m/8baadc/32.png) [@Mindofharris59](https://discourse.shapr3d.com/u/Mindofharris59)\
**Post date:** [November 23, 2020, 9:21pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/4 "2020-11-23T21:21:50Z")

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Ok this is frustrating. It still freezes. And you have to keep rebooting the entire iPad to make it work. Then it does it again after a couple of moves or copies. It’s very very frustrating when you’re paying for an app/something you can’t use. Please advise. Smh

Thanks

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [November 23, 2020, 10:07pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/5 "2020-11-23T22:07:56Z")

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Hi @Mindofharris59, did you update to the latest verdion?

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**Author:** ![Mindofharris59](https://avatars.discourse-cdn.com/v4/letter/m/8baadc/32.png) [@Mindofharris59](https://discourse.shapr3d.com/u/Mindofharris59)\
**Post date:** [November 29, 2020, 5:01pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/6 "2020-11-29T17:01:32Z")

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Hello,

Yes I did update to the latest version.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [November 29, 2020, 5:03pm UTC](https://discourse.shapr3d.com/t/app-freezes-on-copy-of-move/9763/7 "2020-11-29T17:03:22Z")

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Can you help us to reproduce the issue? If you could share the workspace in .shapr format, and give us a few steps to reproduce the problem that would be super helpful.