# app stops working

**URL:** <https://discourse.shapr3d.com/t/app-stops-working/24481>\
**Category:** Modeling Questions\
**Created:** [March 1, 2023, 4:39pm UTC](https://discourse.shapr3d.com/t/app-stops-working/24481 "2023-03-01T16:39:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Fogdile](https://avatars.discourse-cdn.com/v4/letter/f/5f8ce5/32.png) [@Fogdile](https://discourse.shapr3d.com/u/Fogdile)\
**Post date:** [March 1, 2023, 4:39pm UTC](https://discourse.shapr3d.com/t/app-stops-working/24481/1 "2023-03-01T16:39:04Z")

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Hi there,

after working a couple of hours the app stopped working: no selection, no reaction on pencil moves, save worked.

What I tried: load another model, go back - nothing; leave the app go back nothing changend. Switch off the ipad and wait a little - did not work;  
iPad OS 16.3.1  
iPad Pro 12-9 inch - 6th gen.

Is there any idea out there how this problem can be solved?

regards fogdale

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [March 1, 2023, 4:47pm UTC](https://discourse.shapr3d.com/t/app-stops-working/24481/2 "2023-03-01T16:47:39Z")

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Hello! Please open a support ticket using the link at the end of your post and send us the following:

1. The Shapr3D design you have the problem with
2. A screen recording of the issue - for the recording, please turn on the _Display Pencil and touches_ option. You can find the setting after visiting the Settings of the iPad and scrolling down to Shapr3D.