# Beta Crashing, Help

**URL:** https://discourse.shapr3d.com/t/beta-crashing-help/20352
**Category:** Modeling Questions
**Created:** [July 14, 2022, 7:12pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352 "2022-07-14T19:12:26Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![Jeud](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Jeud](https://discourse.shapr3d.com/u/Jeud)
#### Post date: [July 14, 2022, 7:12pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/1 "2022-07-14T19:12:26Z")

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Shapr3D Beta on iPad crashes when clicking on any design. Tried installing previous available builds in TestFlight, still no luck.

Connected to Mac and able to access 2D drawings but no Shapr format / 3D files.

Any advice?

Thanks!

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### Author: ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [July 14, 2022, 7:19pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/2 "2022-07-14T19:19:48Z")

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Hello - which Beta are you in?

We have three currently running: Sync, Visualization and Release version.

Let us know and we can certainly solve it 🙂

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### Author: ![Jeud](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Jeud](https://discourse.shapr3d.com/u/Jeud)
#### Post date: [July 14, 2022, 7:23pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/3 "2022-07-14T19:23:00Z")

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Version 5.15.0 (3279)

Thanks.

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### Author: ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [July 14, 2022, 7:39pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/4 "2022-07-14T19:39:29Z")

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That is a Visualization Beta 🙂 Can you please try to export your files in an XT format?

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### Author: ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [July 14, 2022, 7:47pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/5 "2022-07-14T19:47:31Z")

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If you can’t open it at all (as in it is not loading) please reach out at [daniel@shapr3d.com](mailto:daniel@shapr3d.com) and we will come up with a solution

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### Author: ![Jeud](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Jeud](https://discourse.shapr3d.com/u/Jeud)
#### Post date: [July 14, 2022, 9:18pm UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/7 "2022-07-14T21:18:19Z")

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Unable to load designs.

Thanks.

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### Author: ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [July 15, 2022, 7:45am UTC](https://discourse.shapr3d.com/t/beta-crashing-help/20352/8 "2022-07-15T07:45:20Z")

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We saw that in the meantime you have opened a support ticket. @KPeter is on the case and will help you sort this out. Apologies for the trouble