# BETA version stopped working
**URL:** https://discourse.shapr3d.com/t/beta-version-stopped-working/20237
**Category:** Modeling Questions
**Created:** [July 8, 2022, 11:02am UTC](https://discourse.shapr3d.com/t/beta-version-stopped-working/20237 "2022-07-08T11:02:52Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@asweatman](https://discourse.shapr3d.com/u/asweatman)
#### Post date: [July 8, 2022, 11:02am UTC](https://discourse.shapr3d.com/t/beta-version-stopped-working/20237/1 "2022-07-08T11:02:53Z")
Hello, I was using your BETA but it has now stopped working without any notice, causing me to lose files without a chance to export them out. The link I was given was
> Please download Testflight (the official Apple beta testing app), then click on this link to download Shapr3D Beta: [TestFlight - Apple](https://testflight.apple.com/join/xIAfKwsu)
Has something happened. Can it be extended so I can access my files?
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### Author:  [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [July 8, 2022, 11:25am UTC](https://discourse.shapr3d.com/t/beta-version-stopped-working/20237/2 "2022-07-08T11:25:56Z")
Hey Andrew - wrote you an email. We have a few ideas how we can solve the issue. Sorry about the experience.
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### Author:  [@asweatman](https://discourse.shapr3d.com/u/asweatman)
#### Post date: [July 8, 2022, 11:46am UTC](https://discourse.shapr3d.com/t/beta-version-stopped-working/20237/3 "2022-07-08T11:46:17Z")
Thanks Daniel, love the software this was a bit unexpected looking forward to getting the BETA back or being able to export out the files.
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### Author:  [@asweatman](https://discourse.shapr3d.com/u/asweatman)
#### Post date: [July 8, 2022, 11:56am UTC](https://discourse.shapr3d.com/t/beta-version-stopped-working/20237/4 "2022-07-08T11:56:27Z")
Team Shapr3D solved this in less than 1 hour, you are seriously the best design software on the planet!!!
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### Author:  [@welshsteve](https://discourse.shapr3d.com/u/welshsteve)
#### Post date: [July 8, 2022, 1:01pm UTC](https://discourse.shapr3d.com/t/beta-version-stopped-working/20237/5 "2022-07-08T13:01:44Z")
Agreed!
So far, Shapr3D customer service as well as interaction in the forums is the best I’ve ever experienced from any business.
It never fails to impress me how quickly a member of the Shapr3D team respond to comments, question and suggestions.