# Billed and charged after cancelling auto-subscription

**URL:** <https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530>\
**Category:** Modeling Questions\
**Created:** [December 10, 2024, 1:01pm UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530 "2024-12-10T13:01:28Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sawtooth](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sawtooth/32/29796_2.png) [@Sawtooth](https://discourse.shapr3d.com/u/Sawtooth)\
**Post date:** [December 10, 2024, 1:01pm UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530/1 "2024-12-10T13:01:28Z")

</div>

My trial period subscription auto renewed even though it was cancelled on the apple subscriptions. I have had an email to confirm this. I would like a refund so my firm can take over the subscription.  
My invoice number is SHAPR3D-2024-36396

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [December 10, 2024, 1:19pm UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530/2 "2024-12-10T13:19:07Z")

</div>

Hello,

For purchases via the App Store, all subscription-related activity and refund requests are handled by Apple. Refunds can be requested from Apple within 14 days of the transaction date.

Here’s a [link](https://www.imore.com/how-to-get-refund-itunes-app-store) to an Apple Support article on how you can go about requesting a refund.

We also have a manual article about refunds, you can see it [here](https://www.shapr3d.com/cancel-survey/cancel-refund-qa).

---

<div class="post-metadata">

**Author:** ![Sawtooth](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sawtooth/32/29796_2.png) [@Sawtooth](https://discourse.shapr3d.com/u/Sawtooth)\
**Post date:** [December 10, 2024, 2:07pm UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530/3 "2024-12-10T14:07:00Z")

</div>

The invoice wasn’t from Apple though - it was from yourselves on a Shapr3D headed invoice # SHAPR3D-2024-36396 from Nov 26th 2024.  
I have also reached out via a support ticket a week ago but have heard nothing back apart from a ‘submission received’ email.

---

<div class="post-metadata">

**Author:** ![Sawtooth](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sawtooth/32/29796_2.png) [@Sawtooth](https://discourse.shapr3d.com/u/Sawtooth)\
**Post date:** [December 12, 2024, 1:32pm UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530/4 "2024-12-12T13:32:23Z")

</div>

@Rita - did you have any further news on this - specifically regarding a refund on my Shapr3D headed invoice # SHAPR3D-2024-36396 from Nov 26th 2024?

---

<div class="post-metadata">

**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [December 17, 2024, 9:17am UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530/5 "2024-12-17T09:17:20Z")

</div>

@Sawtooth  
Sorry for the delay. Your support ticket has been answered, and the refund is processed.

---

<div class="post-metadata">

**Author:** ![Sawtooth](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sawtooth/32/29796_2.png) [@Sawtooth](https://discourse.shapr3d.com/u/Sawtooth)\
**Post date:** [December 17, 2024, 1:24pm UTC](https://discourse.shapr3d.com/t/billed-and-charged-after-cancelling-auto-subscription/35530/6 "2024-12-17T13:24:28Z")

</div>

Thanks Rita!  
Gary