# Browser error when renewing subscription

**URL:** <https://discourse.shapr3d.com/t/browser-error-when-renewing-subscription/25237>\
**Category:** Modeling Questions\
**Created:** [April 10, 2023, 11:59am UTC](https://discourse.shapr3d.com/t/browser-error-when-renewing-subscription/25237 "2023-04-10T11:59:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Barryd](https://avatars.discourse-cdn.com/v4/letter/b/edb3f5/32.png) [@Barryd](https://discourse.shapr3d.com/u/Barryd)\
**Post date:** [April 10, 2023, 11:59am UTC](https://discourse.shapr3d.com/t/browser-error-when-renewing-subscription/25237/1 "2023-04-10T11:59:20Z")

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I am trying to renew my subscription but keep on getting this error.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/a/2/a2d0b73a17683dcb389ee0d8b669d0f5e2873e2b.png)

I have refereshed the page, clear cach and cookies and keep on getting the same result.

Tried to use your help link but they do not seem to udnerstand what the problem is and simply closes the ticket by replying that my subscription has expired

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [April 11, 2023, 2:11pm UTC](https://discourse.shapr3d.com/t/browser-error-when-renewing-subscription/25237/2 "2023-04-11T14:11:35Z")

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Hello @Barryd, I located your support ticket, and I just replied to your case, can you please check? Thanks

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**Author:** ![Barryd](https://avatars.discourse-cdn.com/v4/letter/b/edb3f5/32.png) [@Barryd](https://discourse.shapr3d.com/u/Barryd)\
**Post date:** [April 11, 2023, 7:25pm UTC](https://discourse.shapr3d.com/t/browser-error-when-renewing-subscription/25237/3 "2023-04-11T19:25:49Z")

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Yes Rita thankyou i replied