# Bug on autosave / auto backup

**URL:** <https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199>\
**Category:** Modeling Questions\
**Created:** [May 29, 2024, 7:52am UTC](https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199 "2024-05-29T07:52:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Terbaik](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/terbaik/32/25966_2.png) [@Terbaik](https://discourse.shapr3d.com/u/Terbaik)\
**Post date:** [May 29, 2024, 7:52am UTC](https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199/1 "2024-05-29T07:52:18Z")

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Shapr3d was forced to close automatically (maybe there was minor updates), Then I reopened my design. The autogenerated backup folder no longer appears, however some of the bodies in my design are messy.  
It’s not missing the last few steps but it’s like a bug that the app fails to save some steps involving curve shapes or maybe fails to save Union and Subtract order. I made the body a few moments before the last step. It happened to me 4 times.

This is what it should look like before the app is force closed (I’ve fixed it)

 ![IMG_3042.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/8/8/8828cef6250be9d884c2c37952a35b3f34b61865.jpeg)

This is after I opened my design after force closing the app. I edited this part moments before the last step. 3 bodies are affected, red, gray and green.

 ![IMG_3041.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/2/3/23a34839e630764d58938f1be5ef924bcda45a48.jpeg)

This is my last step, drawing this sketch.

 ![IMG_3040.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/8/3/83cc186997acb090fe181a5563403a2b45c49aa5.jpeg)

I experienced this bug after Parametric update. Maybe this will happen every time I force close the app, but I won’t try it. I hope the Shapr3d team can fix it. Thank you.

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**Author:** ![John\_Shapr3D](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@John\_Shapr3D](https://discourse.shapr3d.com/u/John_Shapr3D)\
**Post date:** [May 29, 2024, 9:06am UTC](https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199/2 "2024-05-29T09:06:09Z")

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Hi there, can you share the .shapr file so we can investigate it? You can attach it here or if it is confidential you can send it to our support team [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

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**Author:** ![Terbaik](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/terbaik/32/25966_2.png) [@Terbaik](https://discourse.shapr3d.com/u/Terbaik)\
**Post date:** [May 29, 2024, 10:09am UTC](https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199/3 "2024-05-29T10:09:57Z")

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File sent via your link with ID number 99575

I have another issue when exporting the file to .shapr.  
I design this model on my old M2 Ipad. I exported it to .shapr to send it for you.  
Before I send it I try to open in on a new project but this happened:

The model should looks like this:

 ![IMG_3047.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/b/a/bac0c0537f3586210cb56fccd257f85a8f0d25ed.jpeg)

My 1st open attempt on M2:

 ![IMG_3046.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/5/a/5adab5d2e9b52f2c53bb6a5292e00dc204367e11.jpeg)

My 2nd open attempt on M2:

 ![IMG_3048.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/e/d/ed4708f6effceb54cf8081508541a832874efb17.jpeg)

I opened on my PC:

 ![Screenshot 2024-05-29 164509](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/6/4/64d470c58f33a4e3f00594b1047e5df762e127b8.jpeg)

I though maybe there is an error with my installed app on M2 so I tried to open in on my new M4 Ipad with a fresh app:

 ![IMG_3039.PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/f/4/f448de4d30bb87f6942b60182fcd1bebfb4fb44d.jpeg)

I reopened the original design on M4, export in to .shapr, and imported it on a new project. It is still the same:

 ![IMG_3040 (1).PNG](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/d/4/d4a1df2526fed61f3a09e7f8a3243d2c43496404.jpeg)

I hope you can fix it. Thanks

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**Author:** ![PEC](https://avatars.discourse-cdn.com/v4/letter/p/67e7ee/32.png) [@PEC](https://discourse.shapr3d.com/u/PEC)\
**Post date:** [May 29, 2024, 12:49pm UTC](https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199/4 "2024-05-29T12:49:55Z")

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Hi @Terbaik

seems like you have two separate problems, sync and export+import.

Regarding the second problem, same king of thing happened to me.  
In my case it was some **replace face** steps that were “corrupted” : when I opened them in history, instead of the single destination face I had selected, all the faces of the object were selected; as a result, the replace face failed as well as all the following steps related to it. Fixing the few faulty replace face was enough to recover the expected result, but next export-import will still fail in my case.

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**Author:** ![John\_Shapr3D](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@John\_Shapr3D](https://discourse.shapr3d.com/u/John_Shapr3D)\
**Post date:** [May 29, 2024, 2:32pm UTC](https://discourse.shapr3d.com/t/bug-on-autosave-auto-backup/32199/5 "2024-05-29T14:32:02Z")

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We are still investigating the issue. We were able to fix the workspace and export it in X\_T format. @ZsofiGy is taking care of the ticket you submitted. She will send you this fixed workspace soon.