# Bug Report, screenshots **URL:** \ **Category:** Modeling Questions\ **Created:** [August 12, 2021, 9:06am UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383 "2021-08-12T09:06:08Z")\ **Posts on this page:** 10\ **Page:** 1

**Author:** ![pamyburgh](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@pamyburgh](https://discourse.shapr3d.com/u/pamyburgh)\ **Post date:** [August 12, 2021, 9:06am UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/1 "2021-08-12T09:06:08Z")

On the iPad, I have a paid for standard subscription. And every single time I take a screenshot in the app I get spammed to upgrade to business subscription to get noise free screenshots. This is a pain in the backside! The app should ask only once… ---

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\ **Post date:** [August 12, 2021, 9:44am UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/2 "2021-08-12T09:44:11Z")

Hi! You shouldn’t get it even once, as image export is fully supported in the Standard tier. Could you tell us the app version, device, and OS version you are using? Could you also check if you are logged in, and the subscription is shown on the Settings page? Thanks! ---

**Author:** ![pamyburgh](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@pamyburgh](https://discourse.shapr3d.com/u/pamyburgh)\ **Post date:** [August 12, 2021, 10:09am UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/3 "2021-08-12T10:09:51Z")

App version: 4.8.1 (1493) Device: iPad pro M1 running iOS 14.7.1 Subscription is shown when I click on settings (shows yearly Standard subsription) ---

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\ **Post date:** [August 12, 2021, 10:51am UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/4 "2021-08-12T10:51:10Z")

I’m on the same OS and app version but so far I didn’t manage to reproduce the issue. Could you please create a short video, upload it somewhere (e.g. Google Drive or iCloud) and share it? Thanks for the help! ---

**Author:** ![pamyburgh](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@pamyburgh](https://discourse.shapr3d.com/u/pamyburgh)\ **Post date:** [August 12, 2021, 1:13pm UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/5 "2021-08-12T13:13:12Z")

Here you go! > **[RPReplay\_Final1628773405.MP4 (video)](https://drive.google.com/file/d/1RYxvLOfhuKLx4ZwgvK2PxEQl9uBE0TKq/view?usp=sharing)** > > Google Drive file. One more thing that might help: I have my subscription via the website and not as an in-app purchase… ---

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\ **Post date:** [August 12, 2021, 1:26pm UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/6 "2021-08-12T13:26:53Z")

Ahh, I see, you are trying to use the device’s screenshot tool. As the popover message says, please use the built in screenshot tool, from Export/Image menu (Or pressing Try it button on the popover). It doesn’t say you should upgrade your subscription (as this tool is included in the standard tier). It does make sense to disable this pop-up after a few tries and don’t show every time, I’ll bring this up, thanks for pointing it out! ---

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\ **Post date:** [August 12, 2021, 1:34pm UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/7 "2021-08-12T13:34:32Z")

Actually we’ve just disabled it and the fix will be released soon. ---

**Author:** ![pamyburgh](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@pamyburgh](https://discourse.shapr3d.com/u/pamyburgh)\ **Post date:** [August 12, 2021, 1:40pm UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/8 "2021-08-12T13:40:02Z")

Thanks! > It doesn’t say you should upgrade your subscription (as this tool is included in the standard tier Actually, when you click “Try” it takes me to the subscription page and shows that I have to click on the business plan to try it… So, technically it leads me to believe that the higher tier was required… Anyway, glad there is a fix, and I am glad there is another way to do screenshots. ---

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\ **Post date:** [August 12, 2021, 2:34pm UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/9 "2021-08-12T14:34:14Z")

> [@pamyburgh](#): > > it takes me to the subscription page and shows that I have to click on the business plan to try it… Well that is a bug, I’ve created a ticket about it, thanks! ---

**Author:** ![realdrogo](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/realdrogo/32/8459_2.png) [@realdrogo](https://discourse.shapr3d.com/u/realdrogo)\ **Post date:** [August 12, 2021, 5:16pm UTC](https://discourse.shapr3d.com/t/bug-report-screenshots/14383/10 "2021-08-12T17:16:28Z")

I’m glad to hear this. Sometime there is info (like a locked sketch dimension) that useful in the device screenshot and not in the app screenshot. There is a use for both methods. I really like the ability to turn off the grid, background, and edges in the app screenshot. Keep up the good work and keep the tweaks coming.