# Can I retrieve files? I made 3 1/2 years ago when I canceled the subscription

**URL:** <https://discourse.shapr3d.com/t/can-i-retrieve-files-i-made-3-1-2-years-ago-when-i-canceled-the-subscription/34680>\
**Category:** Modeling Questions\
**Created:** [October 1, 2024, 8:20pm UTC](https://discourse.shapr3d.com/t/can-i-retrieve-files-i-made-3-1-2-years-ago-when-i-canceled-the-subscription/34680 "2024-10-01T20:20:15Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Styx](https://avatars.discourse-cdn.com/v4/letter/s/898d66/32.png) [@Styx](https://discourse.shapr3d.com/u/Styx)\
**Post date:** [October 1, 2024, 8:20pm UTC](https://discourse.shapr3d.com/t/can-i-retrieve-files-i-made-3-1-2-years-ago-when-i-canceled-the-subscription/34680/1 "2024-10-01T20:20:15Z")

</div>

I have Tesla Giga Plant In Texas interested in my hydrogen, combustion engine design, and I no longer have the file on my iPad. I’m wondering if I reactivate the subscription I once had, Will it include the engine design file I had with it? It took me a year to design that engine, and I am not sure I can do it again. I desperately need to retrieve that engine design file on Shapr 3-D that I once had. Need help

---

<div class="post-metadata">

**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [October 2, 2024, 1:56pm UTC](https://discourse.shapr3d.com/t/can-i-retrieve-files-i-made-3-1-2-years-ago-when-i-canceled-the-subscription/34680/2 "2024-10-02T13:56:39Z")

</div>

Hello and welcome !  
I advise you to send your request to [Support](https://support@shapr3d.zendesk.com) or [here](https://support.shapr3d.com/hc/en-us/requests/new?utm_campaign=Nurture-PU-General-2024&utm_medium=email&_hsenc=p2ANqtz--GFfX_seCLVn3IUchXB7u67VrM0-Y2beIQek2Z2SjLcGeF0P6PhrDdjUO9y6JTQdiY_XxoJ8faEVDodva4WpjMc4nmpxRd26BYqBXePOUeEYqSoPg&_hsmi=322894723&utm_content=322894723&utm_source=hs_automation) .