# Can not login anymore after last update

**URL:** https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967
**Category:** Modeling Questions
**Created:** [November 5, 2019, 1:17pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967 "2019-11-05T13:17:22Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![sander](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sander/32/2625_2.png) [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [November 5, 2019, 1:17pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967/1 "2019-11-05T13:17:22Z")

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It is no longer possible for me to login after the last update . This is what I get back .

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/3/35df0b5892b4a59e31091bb087f2c990835b19eb.jpeg)

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### Author: ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [November 5, 2019, 1:18pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967/2 "2019-11-05T13:18:46Z")

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If you already have that email in use - you can ask for a forgotten password for it. Would that be a solution?

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### Author: ![sander](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sander/32/2625_2.png) [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [November 5, 2019, 1:20pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967/3 "2019-11-05T13:20:38Z")

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I can not ask for a forgotten password and I know the password , but when I enter it this is the only pop up I get. I might be related to the fact that I have used shapr also on my second ipadpro, but over there I am logged out.

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### Author: ![sander](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sander/32/2625_2.png) [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [November 5, 2019, 1:27pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967/4 "2019-11-05T13:27:25Z")

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This is the only pop up I am getting, I can not click on anything else.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/e/ec4a07068aaefead2718f13574909205acd2fc0d.jpeg)

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### Author: ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)
#### Post date: [November 5, 2019, 1:39pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967/5 "2019-11-05T13:39:10Z")

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Hi - oh - this is an interesting case. We have two options here to solve the situation quick

~~1- we can delete your current email account and you can signup with that again.~~ - realized it is not a possibility now, as you have 2 accounts

2- You sign up with another email address

Sorry about the experience

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### Author: ![sander](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/sander/32/2625_2.png) [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [November 5, 2019, 1:46pm UTC](https://discourse.shapr3d.com/t/can-not-login-anymore-after-last-update/5967/6 "2019-11-05T13:46:55Z")

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Thank you , That worked .