# Can not login?

**URL:** <https://discourse.shapr3d.com/t/can-not-login/11877>\
**Category:** Modeling Questions\
**Created:** [March 14, 2021, 2:21pm UTC](https://discourse.shapr3d.com/t/can-not-login/11877 "2021-03-14T14:21:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kevinj](https://avatars.discourse-cdn.com/v4/letter/k/d2c977/32.png) [@kevinj](https://discourse.shapr3d.com/u/kevinj)\
**Post date:** [March 14, 2021, 2:21pm UTC](https://discourse.shapr3d.com/t/can-not-login/11877/1 "2021-03-14T14:21:54Z")

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Hi i can not login… Signed up with a Hobby subscription. But i only get “Error”?  
I have confirmed my email but nothing works. And “Forgot your password” does not work…

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**Author:** ![kispista](https://avatars.discourse-cdn.com/v4/letter/k/f6c823/32.png) [@kispista](https://discourse.shapr3d.com/u/kispista)\
**Post date:** [March 14, 2021, 5:48pm UTC](https://discourse.shapr3d.com/t/can-not-login/11877/2 "2021-03-14T17:48:12Z")

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Hi Kevin,

Did you try to reset your password on this UI [Shapr3D - User profile](https://account.shapr3d.com/#/password-reset) ?

Let me know if the link above didn’t take you to the reset form.

Cheers,  
-istvan K