# Can´t open file

**URL:** https://discourse.shapr3d.com/t/can-t-open-file/27260
**Category:** Modeling Questions
**Created:** [August 9, 2023, 8:11pm UTC](https://discourse.shapr3d.com/t/can-t-open-file/27260 "2023-08-09T20:11:54Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![roglie](https://avatars.discourse-cdn.com/v4/letter/r/9f8e36/32.png) [@roglie](https://discourse.shapr3d.com/u/roglie)
#### Post date: [August 9, 2023, 8:11pm UTC](https://discourse.shapr3d.com/t/can-t-open-file/27260/1 "2023-08-09T20:11:54Z")

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Created a model of the leaning tower in Pisa. I might have to much details on the pilars which caused problem to open the model. One time i succed to open but then it was not possible to draw lines in sketch mode.  
I run a IPad Pro 6th gen with IOS 16.6 and the latest version of Shapr3d.  
Br. Roger

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### Author: ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)
#### Post date: [August 10, 2023, 6:14am UTC](https://discourse.shapr3d.com/t/can-t-open-file/27260/2 "2023-08-10T06:14:42Z")

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Hi Roger,

Please open a support ticket using the link below, we are happy to help.  
[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)