# Cannot get past tutorial

**URL:** <https://discourse.shapr3d.com/t/cannot-get-past-tutorial/28298>\
**Category:** Modeling Questions\
**Created:** [October 7, 2023, 4:53pm UTC](https://discourse.shapr3d.com/t/cannot-get-past-tutorial/28298 "2023-10-07T16:53:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![almo](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@almo](https://discourse.shapr3d.com/u/almo)\
**Post date:** [October 7, 2023, 4:53pm UTC](https://discourse.shapr3d.com/t/cannot-get-past-tutorial/28298/1 "2023-10-07T16:53:40Z")

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Just such a simple snag.

Windows10, gaming laptop with lots of horsepower, but I cannot tell the version for Shapr3D. I just downloaded yesterday. On step 3, tutorial asked for mouse scroll to zoom. That fails.

Mouse works, zoom works in other apps, but mouse wheel won’t zoom Shapr3D.  
How can I get past this? Any ideas?

TIA

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [October 9, 2023, 7:17am UTC](https://discourse.shapr3d.com/t/cannot-get-past-tutorial/28298/2 "2023-10-09T07:17:02Z")

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Hi,

Please open a support ticket at [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new), with the exact hardware and OS specifications / versions. You can also check if there is any accessibility setting that involves the mousewheel, or alternatively any specific settings in the driver of the mouse (if there is any installed).

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**Author:** ![leesj](https://avatars.discourse-cdn.com/v4/letter/l/6de8d8/32.png) [@leesj](https://discourse.shapr3d.com/u/leesj)\
**Post date:** [December 5, 2023, 8:48am UTC](https://discourse.shapr3d.com/t/cannot-get-past-tutorial/28298/3 "2023-12-05T08:48:13Z")

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If it’s Windows, turn on the scroll option when you point to the inactive window at the bottom of the mouse settings in Windows Settings.

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**Author:** ![almo](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@almo](https://discourse.shapr3d.com/u/almo)\
**Post date:** [December 6, 2023, 7:43am UTC](https://discourse.shapr3d.com/t/cannot-get-past-tutorial/28298/4 "2023-12-06T07:43:09Z")

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That works  
thx