# Cannot open anymore files IGES/STEP

**URL:** <https://discourse.shapr3d.com/t/cannot-open-anymore-files-iges-step/4603>\
**Category:** Modeling Questions\
**Created:** [April 27, 2019, 8:38pm UTC](https://discourse.shapr3d.com/t/cannot-open-anymore-files-iges-step/4603 "2019-04-27T20:38:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Mat](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mat](https://discourse.shapr3d.com/u/Mat)\
**Post date:** [April 27, 2019, 8:38pm UTC](https://discourse.shapr3d.com/t/cannot-open-anymore-files-iges-step/4603/1 "2019-04-27T20:38:09Z")

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Can’ t open anymore any file IGES/STEP from any gmail and proton mail attachments.  
I have tried with a file (4.5 MB) converted from 3DM first into STEP, then into IGES.  
in the previous month I always managed to convert files (up to 15MB) from RINHOCEROS 3dm into step/iges into SHAPR.

However, today when i was trying to open via SHAPR an attachment from two different email services, it appeared the initial page with the logo and the name "SHAPR3D , powered by SIEMENS and PARASOLID®, then it crush and bring me back to my ipad apps home page. I have a deadline on monday hence I need to work on a project this week! I urgently need support on this please.  
regards,  
Mattia

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**Author:** ![Tibi\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tibi_shapr3d/32/597_2.png) [@Tibi\_Shapr3D](https://discourse.shapr3d.com/u/Tibi_Shapr3D)\
**Post date:** [April 27, 2019, 8:39pm UTC](https://discourse.shapr3d.com/t/cannot-open-anymore-files-iges-step/4603/2 "2019-04-27T20:39:51Z")

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Hey!

So sorry for the inconvinience, please update to our latest version and this issue will be solved! 3.11.2

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**Author:** ![Mat](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mat](https://discourse.shapr3d.com/u/Mat)\
**Post date:** [April 27, 2019, 8:43pm UTC](https://discourse.shapr3d.com/t/cannot-open-anymore-files-iges-step/4603/3 "2019-04-27T20:43:33Z")

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thank you for your prompt reply, but on my italian APP STORE the latest update is from 2 days ago and it appear to be 3.11.1. How can obtain the 3.11.2?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [April 27, 2019, 9:05pm UTC](https://discourse.shapr3d.com/t/cannot-open-anymore-files-iges-step/4603/4 "2019-04-27T21:05:39Z")

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Just open the App Store page, and tap on “Update”.