# Cannot Start Shapr3D

**URL:** <https://discourse.shapr3d.com/t/cannot-start-shapr3d/26503>\
**Category:** Modeling Questions\
**Created:** [June 28, 2023, 2:36pm UTC](https://discourse.shapr3d.com/t/cannot-start-shapr3d/26503 "2023-06-28T14:36:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![assyrian47](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/assyrian47/32/15382_2.png) [@assyrian47](https://discourse.shapr3d.com/u/assyrian47)\
**Post date:** [June 28, 2023, 2:36pm UTC](https://discourse.shapr3d.com/t/cannot-start-shapr3d/26503/1 "2023-06-28T14:36:03Z")

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Just getting back to using Shapr3D. Have run into this issue

Running Windows 10 Pro. Click on Shapr3D shortcut and get this dialog

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/a/9/a917495f644b1549f9a53818bb40c6c0aa3139c3.png)

I get this dialog

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/3/039ead6a6e72058839b71a117c0012b9fb3934ba.png)

When I click on try again I just get into a loop.

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [June 29, 2023, 9:52am UTC](https://discourse.shapr3d.com/t/cannot-start-shapr3d/26503/2 "2023-06-29T09:52:53Z")

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Hello,

Can you please open a support ticket from [this link](https://support.shapr3d.com/hc/en-us/requests/new)? We can then take a closer look at your case 🙏

Thanks!

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<div class="post-metadata">

**Author:** ![assyrian47](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/assyrian47/32/15382_2.png) [@assyrian47](https://discourse.shapr3d.com/u/assyrian47)\
**Post date:** [June 29, 2023, 10:30am UTC](https://discourse.shapr3d.com/t/cannot-start-shapr3d/26503/3 "2023-06-29T10:30:54Z")

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It is working this morning. It takes some time to process after clicking on the “Sign In” link. It might also be an issue with my computer.

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<div class="post-metadata">

**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [June 29, 2023, 10:46am UTC](https://discourse.shapr3d.com/t/cannot-start-shapr3d/26503/4 "2023-06-29T10:46:45Z")

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Ah I see, thanks for letting us know, glad to know it’s working now.