# Cant export on mac with most recent update

**URL:** <https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095>\
**Category:** Modeling Questions\
**Created:** [August 1, 2024, 9:51am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095 "2024-08-01T09:51:06Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![ipadprotattooteam](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ipadprotattooteam](https://discourse.shapr3d.com/u/ipadprotattooteam)\
**Post date:** [August 1, 2024, 9:51am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/1 "2024-08-01T09:51:06Z")

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description says it all. when i try to export a file it brings up the export window but does not let me select a file type. dont seem to have this issue on pc its only affecting my mac

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 1, 2024, 9:58am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/2 "2024-08-01T09:58:21Z")

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Can you share a screenshot or a screen recording? Which OS version you are using?

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**Author:** ![ipadprotattooteam](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ipadprotattooteam](https://discourse.shapr3d.com/u/ipadprotattooteam)\
**Post date:** [August 1, 2024, 10:03am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/3 "2024-08-01T10:03:29Z")

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![Screen Shot 2024-08-01 at 6.01.36 AM](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/c/0c064c9f9d20f8d26c8193744e3fc2cc667d82ef.png)

when i export it brings up the window you see here in the screenshot (like normal) but it wont let me select a file type to export. doesnt matter wich type i try to click on it wont let me.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 1, 2024, 10:14am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/4 "2024-08-01T10:14:12Z")

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Can you share the OS version?

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [August 1, 2024, 12:28pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/5 "2024-08-01T12:28:57Z")

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Hello,  
Idem for me, i can’t select a file type.  
File \>Export and also Share \> Export

Shapr3d version5.68  
Mac OS 12.7.6 Monterey

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**Author:** ![ipadprotattooteam](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ipadprotattooteam](https://discourse.shapr3d.com/u/ipadprotattooteam)\
**Post date:** [August 1, 2024, 2:08pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/6 "2024-08-01T14:08:21Z")

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12.6.8 is the os

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 1, 2024, 2:18pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/7 "2024-08-01T14:18:50Z")

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Thanks. We’re going to deliver a fix immediately. Apologies for the inconvenience. Apparently this is an issue on macOS 12 only. Just a heads up: we’ll drop support for macOS 12 in October.

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**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [August 1, 2024, 2:33pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/8 "2024-08-01T14:33:24Z")

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Hi,  
Does this mean that Shapr will no longer work for Imac 2015, 2016,…,2019 after October ?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 1, 2024, 4:29pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/9 "2024-08-01T16:29:20Z")

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It won’t stop working, but the updates won’t be available. However Ventura will be still supported.

Macs that support macOS Ventura are as follows.[[5]](https://en.m.wikipedia.org/wiki/MacOS_Ventura#cite_note-:0-5)[[15]](https://en.m.wikipedia.org/wiki/MacOS_Ventura#cite_note-15)[[16]](https://en.m.wikipedia.org/wiki/MacOS_Ventura#cite_note-16)

- [iMac](https://en.m.wikipedia.org/wiki/IMac) (2017 or later)
- [iMac Pro](https://en.m.wikipedia.org/wiki/IMac_Pro) (2017)
- [MacBook](https://en.m.wikipedia.org/wiki/MacBook_(2015%E2%80%932019)) (2017)
- [MacBook Air](https://en.m.wikipedia.org/wiki/MacBook_Air) (2018 or later)
- [MacBook Pro](https://en.m.wikipedia.org/wiki/MacBook_Pro) (2017 or later)
- [Mac Mini](https://en.m.wikipedia.org/wiki/Mac_Mini) (2018 or later)
- [Mac Pro](https://en.m.wikipedia.org/wiki/Mac_Pro) (2019 or later)
- [Mac Studio](https://en.m.wikipedia.org/wiki/Mac_Studio) (all models)

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<div class="post-metadata">

**Author:** ![DigitalM](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/digitalm/32/18932_2.png) [@DigitalM](https://discourse.shapr3d.com/u/DigitalM)\
**Post date:** [August 1, 2024, 6:29pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/10 "2024-08-01T18:29:27Z")

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This happened to me too, and I couldn’t even download an older version so I could carry on with my work. Could you please consider keeping the last couple of versions available for download somewhere so that users can revert a version or two and at least carry on with what they need to do before you issue a fix?

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<div class="post-metadata">

**Author:** ![ipadprotattooteam](https://avatars.discourse-cdn.com/v4/letter/i/ecc23a/32.png) [@ipadprotattooteam](https://discourse.shapr3d.com/u/ipadprotattooteam)\
**Post date:** [August 1, 2024, 7:09pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/11 "2024-08-01T19:09:12Z")

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thank you very much!

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 1, 2024, 7:14pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/12 "2024-08-01T19:14:41Z")

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Unfortunately that’s not possible. On iPadOS and macOS the App Store doesn’t let us, but even if we could do it, Shapr3D versions are not backward compatible.

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**Author:** ![skyflowers](https://avatars.discourse-cdn.com/v4/letter/s/ac8455/32.png) [@skyflowers](https://discourse.shapr3d.com/u/skyflowers)\
**Post date:** [August 2, 2024, 7:46am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/13 "2024-08-02T07:46:21Z")

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+1. Same here. All export file types are fozen as well as home button. Version 5.681.0 (7286) and the previous version both have same issue. I see it’s being fixed. No problem.

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<div class="post-metadata">

**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [August 2, 2024, 8:11am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/14 "2024-08-02T08:11:57Z")

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Hi Istvan,  
What should I do with these files? and above all where should I replace them?  
Thanks.  
[user\_archive-jean-philippe2-240802-055806-102.zip](https://discourse.shapr3d.com/uploads/short-url/of6i4eAbfIp9dikPFpEugk9ZvjQ.zip) (27.3 KB)

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 2, 2024, 8:14am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/15 "2024-08-02T08:14:54Z")

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What do you mean?

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<div class="post-metadata">

**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [August 2, 2024, 8:34am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/16 "2024-08-02T08:34:18Z")

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Hi,  
I received these files this morning. I think this concerns the Export problem and I don’t know what to do with it  
I responded to:  
[notifications@shapr3d.discoursemail.com]  
but I didn’t hear back, apart from an error return in the address.  
Thanks

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 2, 2024, 9:49am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/17 "2024-08-02T09:49:13Z")

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Sorry, I don’t know what this is.

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<div class="post-metadata">

**Author:** ![jean-philippe2](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/jean-philippe2/32/27353_2.png) [@jean-philippe2](https://discourse.shapr3d.com/u/jean-philippe2)\
**Post date:** [August 2, 2024, 10:13am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/18 "2024-08-02T10:13:31Z")

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Istvan,  
Can you check with your team if this concerns the correction for the Export menu.  
I would like someone to explain to me what I do with the files received this morning.  
They are also in the post above. I need the Export function for my work.  
Please do what is necessary because I have an email error with [notifications@shapr3d.discoursemail.com](mailto:notifications@shapr3d.discoursemail.com).  
It would be nice to resolve this issue before the weekend.  
Thanks again.

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 2, 2024, 10:24am UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/19 "2024-08-02T10:24:21Z")

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Please contact our support team directly, I don’t have access to your support tickets.

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<div class="post-metadata">

**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [August 2, 2024, 3:29pm UTC](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095/20 "2024-08-02T15:29:58Z")

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Hey, I located your support tickets, I’ll get back to you now there. Thanks!

[Next page](https://discourse.shapr3d.com/t/cant-export-on-mac-with-most-recent-update/33095.md?page=2)