# Cant get past tutorial

**URL:** <https://discourse.shapr3d.com/t/cant-get-past-tutorial/26143>\
**Category:** Modeling Questions\
**Created:** [June 5, 2023, 1:39am UTC](https://discourse.shapr3d.com/t/cant-get-past-tutorial/26143 "2023-06-05T01:39:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jjbraid10282](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@Jjbraid10282](https://discourse.shapr3d.com/u/Jjbraid10282)\
**Post date:** [June 5, 2023, 1:39am UTC](https://discourse.shapr3d.com/t/cant-get-past-tutorial/26143/1 "2023-06-05T01:39:14Z")

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Get stuck in the tutorial. black screen in the back and can’t get past the 5th section of the tutorial. Acer gaming nitro5 laptop. ryzen 7, 16gb ram, nvidia 3060 video card.

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [June 5, 2023, 5:15am UTC](https://discourse.shapr3d.com/t/cant-get-past-tutorial/26143/2 "2023-06-05T05:15:42Z")

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Hi,

Could you please update the GPU drivers, both for the integrated AMD and the nVidia card?

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**Author:** ![Jjbraid10282](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@Jjbraid10282](https://discourse.shapr3d.com/u/Jjbraid10282)\
**Post date:** [June 5, 2023, 11:05am UTC](https://discourse.shapr3d.com/t/cant-get-past-tutorial/26143/3 "2023-06-05T11:05:57Z")

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First thing i did was update drivers. Did not resolve the issue

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**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [June 5, 2023, 11:08am UTC](https://discourse.shapr3d.com/t/cant-get-past-tutorial/26143/4 "2023-06-05T11:08:16Z")

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Okay, we are here to find the solution. Please open a support ticket using the link below and let us know the following:

- The detailed hardware and software specs of the device you are using
- The version number of Shapr3D you are using
- A screen recording or a screenshot of the problem.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

Thanks in advance,