# Cant log in, browser wont open

**URL:** <https://discourse.shapr3d.com/t/cant-log-in-browser-wont-open/37031>\
**Category:** Modeling Questions\
**Created:** [March 14, 2025, 4:16pm UTC](https://discourse.shapr3d.com/t/cant-log-in-browser-wont-open/37031 "2025-03-14T16:16:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![luciakiss](https://avatars.discourse-cdn.com/v4/letter/l/8c91f0/32.png) [@luciakiss](https://discourse.shapr3d.com/u/luciakiss)\
**Post date:** [March 14, 2025, 4:16pm UTC](https://discourse.shapr3d.com/t/cant-log-in-browser-wont-open/37031/1 "2025-03-14T16:16:28Z")

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The app doesn’t let me log in. When I click on the ‘Log In’ button, it doesn’t open the browser.  
When I open the browser separately and log in, it doesn’t change the situation.  
I have reinstalled the app, and the latest version is installed on my device, but the issue persists. What should I do?

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**Author:** ![SCALEMODEL](https://avatars.discourse-cdn.com/v4/letter/s/77aa72/32.png) [@SCALEMODEL](https://discourse.shapr3d.com/u/SCALEMODEL)\
**Post date:** [March 14, 2025, 6:23pm UTC](https://discourse.shapr3d.com/t/cant-log-in-browser-wont-open/37031/2 "2025-03-14T18:23:17Z")

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Are you having the issue on the desktop or on your iPad?

On the iPad Shapr App initiates a mini browser, if you don’t get that try a reboot.

On the Desktop it should open a new browser or a new tab. Not just on Shapr, I had same issue with other browser auth apps. I made sure I closed the browser and restarted my computer and that tended resolve the issue.

If you still have issues try changing the default browser to something else, when I have the issue on Chrome I change to Safari to see if that makes a difference.