# Can't login after launch via bowser

**URL:** https://discourse.shapr3d.com/t/cant-login-after-launch-via-bowser/14154
**Category:** Modeling Questions
**Created:** [July 30, 2021, 7:38am UTC](https://discourse.shapr3d.com/t/cant-login-after-launch-via-bowser/14154 "2021-07-30T07:38:26Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![Mix](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@Mix](https://discourse.shapr3d.com/u/Mix)
#### Post date: [July 30, 2021, 7:38am UTC](https://discourse.shapr3d.com/t/cant-login-after-launch-via-bowser/14154/1 "2021-07-30T07:38:26Z")

</div>

Can’t login after launch via bowser, when click login button jump to bowser and input imformation, it come back to program display login rolling circle, about 5~8sec later nothing happen and display the Login via bowser again.  
 ![QQ拼音截图20210730153728](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/9/9626a5fd12a502fccaa802cc4a5097a0ab9515bc.png)

Anyone have the same problem? how can I fix?

---

<div class="post-metadata">

### Author: ![Barni](https://avatars.discourse-cdn.com/v4/letter/b/9e8a1a/32.png) [@Barni](https://discourse.shapr3d.com/u/Barni)
#### Post date: [July 30, 2021, 8:02am UTC](https://discourse.shapr3d.com/t/cant-login-after-launch-via-bowser/14154/2 "2021-07-30T08:02:52Z")

</div>

Hey,  
Can you please contact [support here](https://support.shapr3d.com/hc/en-us/requests/new)? We’ll help you resolve your issue.

---

<div class="post-metadata">

### Author: ![Link](https://avatars.discourse-cdn.com/v4/letter/l/dfb087/32.png) [@Link](https://discourse.shapr3d.com/u/Link)
#### Post date: [September 7, 2021, 9:04am UTC](https://discourse.shapr3d.com/t/cant-login-after-launch-via-bowser/14154/3 "2021-09-07T09:04:51Z")

</div>

![SharedScreenshot](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/7/7029c2d15f90a581fb27d104f59661236b63a5ea.jpeg)

I solved this problem, the reason is that wlan is closed, just open it