# Can't Login

**URL:** <https://discourse.shapr3d.com/t/cant-login/35218>\
**Category:** Modeling Questions\
**Created:** [November 19, 2024, 7:51am UTC](https://discourse.shapr3d.com/t/cant-login/35218 "2024-11-19T07:51:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Corvellus](https://avatars.discourse-cdn.com/v4/letter/c/c4cdca/32.png) [@Corvellus](https://discourse.shapr3d.com/u/Corvellus)\
**Post date:** [November 19, 2024, 7:51am UTC](https://discourse.shapr3d.com/t/cant-login/35218/1 "2024-11-19T07:51:05Z")

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Dear Team,

A just get my new laptop, and install the Shapr to it.  
But when i try to login it stuck.  
And get this massage:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/3/5/358077187734b7c29bbbae47f4f41a0a8abfcf35.png)

I try login via chrome and edge too, but still can’t login.  
In the fire wall setting the program are enabled.  
Try with wifi and cable internet too.  
Thx 🙂

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**Author:** ![Lys](https://avatars.discourse-cdn.com/v4/letter/l/67e7ee/32.png) [@Lys](https://discourse.shapr3d.com/u/Lys)\
**Post date:** [November 20, 2024, 2:27pm UTC](https://discourse.shapr3d.com/t/cant-login/35218/2 "2024-11-20T14:27:28Z")

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Could you please submit a ticket on the [support portal](https://support.shapr3d.com/hc/en-us/requests/new)?

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<div class="post-metadata">

**Author:** ![Corvellus](https://avatars.discourse-cdn.com/v4/letter/c/c4cdca/32.png) [@Corvellus](https://discourse.shapr3d.com/u/Corvellus)\
**Post date:** [November 21, 2024, 8:53am UTC](https://discourse.shapr3d.com/t/cant-login/35218/3 "2024-11-21T08:53:26Z")

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Restarted the laptop few times, and solved the probelm. Thx