# Can't open program

**URL:** <https://discourse.shapr3d.com/t/cant-open-program/39697>\
**Category:** Modeling Questions\
**Created:** [October 30, 2025, 6:33pm UTC](https://discourse.shapr3d.com/t/cant-open-program/39697 "2025-10-30T18:33:43Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Paulie](https://avatars.discourse-cdn.com/v4/letter/p/e495f1/32.png) [@Paulie](https://discourse.shapr3d.com/u/Paulie)\
**Post date:** [October 30, 2025, 6:33pm UTC](https://discourse.shapr3d.com/t/cant-open-program/39697/1 "2025-10-30T18:33:43Z")

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Yesterday I closed Shapr3d and when I went to re-open the program all I get is a slight flickering of the icon and nothing ( running Windows 10 on PC ). I’ve tried several ways to open the program and restarted the computer but nothing. I have already submitted a ticket but I was wondering if anyone else has had this problem and were able to fix it. I’m in the US and due to the time difference to support this could take a while. Any ideas would be much appreciated.

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**Author:** ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)\
**Post date:** [October 31, 2025, 9:48am UTC](https://discourse.shapr3d.com/t/cant-open-program/39697/2 "2025-10-31T09:48:47Z")

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Hi, we tried to locate the ticket, but could not do so. To get assistance, please submit a request on [this link](https://support.shapr3d.com/hc/en-us/requests/new). Thank you!

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**Author:** ![Paulie](https://avatars.discourse-cdn.com/v4/letter/p/e495f1/32.png) [@Paulie](https://discourse.shapr3d.com/u/Paulie)\
**Post date:** [November 1, 2025, 12:06am UTC](https://discourse.shapr3d.com/t/cant-open-program/39697/3 "2025-11-01T00:06:18Z")

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Thanks, I have a ticket in process and we are working on a solution.

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**Author:** ![steve.pecsenye](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@steve.pecsenye](https://discourse.shapr3d.com/u/steve.pecsenye)\
**Post date:** [November 6, 2025, 1:04pm UTC](https://discourse.shapr3d.com/t/cant-open-program/39697/4 "2025-11-06T13:04:48Z")

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Has there been any resolution to this? I am having the same issue for about three days, and the workaround I have found is to redownload and run the windows installer from the website. But I would like a permanent solution so I do not have to do this download/install every day.

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**Author:** ![Keir](https://avatars.discourse-cdn.com/v4/letter/k/eb8c5e/32.png) [@Keir](https://discourse.shapr3d.com/u/Keir)\
**Post date:** [November 7, 2025, 12:43pm UTC](https://discourse.shapr3d.com/t/cant-open-program/39697/5 "2025-11-07T12:43:27Z")

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Same here, not opening on Windows 10. I also discovered the same work around of unistalling and reinstalling. Don’t make me go back to Fusion.

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [November 7, 2025, 1:39pm UTC](https://discourse.shapr3d.com/t/cant-open-program/39697/6 "2025-11-07T13:39:05Z")

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We’re aware of an issue affecting some Windows 10 users where Shapr3D doesn’t start after a recent Windows update.  
Our team has identified the cause and is working with Microsoft on a permanent fix, and will share updates here once available. In the meantime, you can use the following workaround to get Shapr3D running again:

1. Download the Shapr3D installer: [Windows Installer here](https://support.shapr3d.com/hc/en-us/articles/7859320619292).

2. Save the file in a location that’s easy to access.

3. Double-click the downloaded file to run it.

4. When prompted, choose Update or Reinstall.

5. Once finished, open Shapr3D again.