# Can't open the file

**URL:** <https://discourse.shapr3d.com/t/cant-open-the-file/15202>\
**Category:** Modeling Questions\
**Created:** [October 6, 2021, 6:04am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202 "2021-10-06T06:04:52Z")\
**Posts on this page:** 11\
**Page:** 2

<div class="post-metadata">

**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [October 8, 2021, 5:59am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/22 "2021-10-08T05:59:04Z")

</div>

Strange, what do you see in Shapr3D’s Appstore page?

---

<div class="post-metadata">

**Author:** ![Farahbod](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/farahbod/32/11928_2.png) [@Farahbod](https://discourse.shapr3d.com/u/Farahbod)\
**Post date:** [October 8, 2021, 6:35am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/23 "2021-10-08T06:35:29Z")

</div>

![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/0/0ed498f0227a6b945ad827c35b457083b389f3bb.jpeg)

I just received an update and I can confirm that this new update has solved the problem. Thank You!

---

<div class="post-metadata">

**Author:** ![Asherrod](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/asherrod/32/12158_2.png) [@Asherrod](https://discourse.shapr3d.com/u/Asherrod)\
**Post date:** [October 21, 2021, 1:16pm UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/24 "2021-10-21T13:16:47Z")

</div>

Cannot open .stl files on ipad pro ios15. Can see them but they are greyed out.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 21, 2021, 1:21pm UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/25 "2021-10-21T13:21:01Z")

</div>

Hi @Asherrod, could you please confirm that the files are located offline on the iPad and you are already logged in to your Shapr3D account?

Importing STL files is a paid feature, if you have a subscription but cannot import models, please contact us [here](https://support.shapr3d.com/hc/en-us/requests/new) from the email address you have the subscription purchased with. Thanks 🙂

---

<div class="post-metadata">

**Author:** ![Asherrod](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/asherrod/32/12158_2.png) [@Asherrod](https://discourse.shapr3d.com/u/Asherrod)\
**Post date:** [October 21, 2021, 1:30pm UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/26 "2021-10-21T13:30:30Z")

</div>

Yes, paid and on my google drive. I can open through the gdrive and select “open in” but cannot open or import thru the Shapr3d program.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 22, 2021, 8:28am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/27 "2021-10-22T08:28:01Z")

</div>

Yeah, it seems like Shapr3D is not allowed to open files through Drive from the Add menu. Please use the Google Drive to Shapr3D method 🙂

---

<div class="post-metadata">

**Author:** ![independenter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/independenter/32/6674_2.png) [@independenter](https://discourse.shapr3d.com/u/independenter)\
**Post date:** [October 23, 2022, 5:38pm UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/28 "2022-10-23T17:38:25Z")

</div>

I’m having this same problem. If I try to open older files they get stuck loading/tessellating.  
Closing and restarting the app doesn’t help. Restarting my iPad (Pro 3rd Gen, iOS 15.6.1) doesn’t help.

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [October 24, 2022, 8:04am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/29 "2022-10-24T08:04:38Z")

</div>

Hi! Please open a support ticket using the link below and send us the following, we are happy to check.

- Some of the files you cannot open
- The version number of Shapr3D you have installed on your device.

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![Bendango](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@Bendango](https://discourse.shapr3d.com/u/Bendango)\
**Post date:** [July 17, 2024, 11:28pm UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/30 "2024-07-17T23:28:05Z")

</div>

Hi I need to continue working on my files tonight.

I closed Shapr to join a meeting for an hour then when I reopen my file (Ben Model Stage 1) The file refuses to open. Why does this happen and how can i fix this in like the next 5 minutes? Fast reply required please. I see that this have been an issue since October 2021

 ![Screenshot 2024-07-17 at 19.26.06](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/3/0/307d1ee4efdf5abfca03fb4bd237c59092297b99.png)

---

<div class="post-metadata">

**Author:** ![Bendango](https://avatars.discourse-cdn.com/v4/letter/b/e19adc/32.png) [@Bendango](https://discourse.shapr3d.com/u/Bendango)\
**Post date:** [July 18, 2024, 12:56am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/31 "2024-07-18T00:56:28Z")

</div>

I just solved it by right clicking on “Save as Shapr 3D file” Strange that it could resave but not open. Definitely not clear that this would solve it by looking at it.

---

<div class="post-metadata">

**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [July 18, 2024, 7:35am UTC](https://discourse.shapr3d.com/t/cant-open-the-file/15202/32 "2024-07-18T07:35:23Z")

</div>

Hello, Can you please send us some further info in a [Support ticket](https://support.shapr3d.com/hc/en-us/requests/new)?

- Your [Shapr3D app version](https://support.shapr3d.com/hc/en-us/articles/7873943982620)
- The detailed [hardware and software specs](https://support.shapr3d.com/hc/en-us/articles/11016409716892) of the machine you are using.
- The Shapr3D project in [.shapr format](https://support.shapr3d.com/hc/en-us/articles/7873939944476-Manage-your-projects#export-project) for which you’re experiencing the issue. For more information, see [Attachments](https://support.shapr3d.com/hc/en-us/articles/10797153002396-Submit-a-request#attachments).  
Thanks

[Previous page](https://discourse.shapr3d.com/t/cant-open-the-file/15202.md?page=1)