# Cant renew my EDU licence because of school email

**URL:** <https://discourse.shapr3d.com/t/cant-renew-my-edu-licence-because-of-school-email/35174>\
**Category:** Modeling Questions\
**Created:** [November 15, 2024, 9:54pm UTC](https://discourse.shapr3d.com/t/cant-renew-my-edu-licence-because-of-school-email/35174 "2024-11-15T21:54:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gondyy](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@gondyy](https://discourse.shapr3d.com/u/gondyy)\
**Post date:** [November 15, 2024, 9:54pm UTC](https://discourse.shapr3d.com/t/cant-renew-my-edu-licence-because-of-school-email/35174/1 "2024-11-15T21:54:23Z")

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i had sharp3d for about 2 years and now my EDU license ended, when i tried to renew my license it didnt work.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/8/b/8b13bf8854308f02850c18f23f3c22dbeedb55de.png)  
I cant sign into my school email because it was only made for google teams and we didnt recieve the password to that email, so i cant renew it because of the old email but i cant sign in to the new email.

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**Author:** ![TheBum](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TheBum](https://discourse.shapr3d.com/u/TheBum)\
**Post date:** [November 15, 2024, 10:17pm UTC](https://discourse.shapr3d.com/t/cant-renew-my-edu-licence-because-of-school-email/35174/2 "2024-11-15T22:17:10Z")

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Submit a support ticket to Shapr3D: [https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

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<div class="post-metadata">

**Author:** ![gondyy](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@gondyy](https://discourse.shapr3d.com/u/gondyy)\
**Post date:** [November 15, 2024, 10:21pm UTC](https://discourse.shapr3d.com/t/cant-renew-my-edu-licence-because-of-school-email/35174/3 "2024-11-15T22:21:54Z")

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already did that, automatically showed solved, nothing on email about solving just a thank you for submiting.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/b/0b7da455a4ba9951aa9e2fd9d66cc1ef7cbbf175.png)