# Can't set values when clicking the yellow value box

**URL:** <https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209>\
**Category:** Modeling Questions\
**Created:** [May 27, 2016, 5:10pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209 "2016-05-27T17:10:10Z")\
**Posts on this page:** 19\
**Page:** 1

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**Author:** ![nbreeden](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nbreeden](https://discourse.shapr3d.com/u/nbreeden)\
**Post date:** [May 27, 2016, 5:10pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/1 "2016-05-27T17:10:10Z")

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I’m unable to set values. I click on the yellow box with the values in it and the setting dialog doesn’t appear. I’ve watched the tutorial a number of time. Is this a bug? Something I’m doing wrong?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 27, 2016, 5:40pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/2 "2016-05-27T17:40:34Z")

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Do you use the Apple Pencil to click on them?

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 27, 2016, 5:41pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/3 "2016-05-27T17:41:30Z")

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Yoi dob’t have to press, just touch the label.

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**Author:** ![nbreeden](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nbreeden](https://discourse.shapr3d.com/u/nbreeden)\
**Post date:** [May 27, 2016, 6:14pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/4 "2016-05-27T18:14:33Z")

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I’m using an apple pencil. Just touching them closes the value box. I have a single line, I touch the line and the value box appears.The lines showing the width of the line are yellow, the box with the length is tan. No matter how lightly I touch the value box it closes.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 27, 2016, 6:43pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/5 "2016-05-27T18:43:05Z")

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Have you upgraded to the latest version? (1.1)

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<div class="post-metadata">

**Author:** ![nbreeden](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nbreeden](https://discourse.shapr3d.com/u/nbreeden)\
**Post date:** [May 27, 2016, 8:30pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/6 "2016-05-27T20:30:23Z")

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I uninstalled then installed from from the APPStore. Same result. I’ve tried changing the force setting and changing the units. Same result. I see a lot of potential for this app and would really like to get this working. It continues to act like I’m touching on the background when I touch the value box.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 28, 2016, 6:34am UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/7 "2016-05-28T06:34:30Z")

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Very strange, do you use a small or a big iPad Pro?

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<div class="post-metadata">

**Author:** ![nbreeden](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nbreeden](https://discourse.shapr3d.com/u/nbreeden)\
**Post date:** [May 28, 2016, 6:32pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/8 "2016-05-28T18:32:59Z")

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Full size (big) iPad. I work a lot with ProCreate on the iPad with the pencil and it seems to work fine. I’ll try to stop by the Apple Store this weekend so I can validate the iPad and pencil are working correctly. From a programming view it acts like the value rectangle isn’t seeing the touch event (obviously, sorry to state the obvious).

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 29, 2016, 9:01am UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/9 "2016-05-29T09:01:25Z")

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Can you try restarting your iPad?

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<div class="post-metadata">

**Author:** ![nbreeden](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nbreeden](https://discourse.shapr3d.com/u/nbreeden)\
**Post date:** [May 29, 2016, 5:14pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/10 "2016-05-29T17:14:24Z")

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I tried powering off the iPad and restarting it which didn’t resolve the issue. Uninstalling / reinstalling shapr3d again also didn’t resolve it. I finally reset the iPad to factory setting then reinstalled which cleared up the issue. No idea why this worked.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 29, 2016, 5:23pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/11 "2016-05-29T17:23:46Z")

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We have a beta version, where we refined the event handling, and got rid of the oress-release to sketch mechanism, maybe as a temporary solution I can add you to the beta. How does that sound to you?

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**Author:** ![kitenteddy](https://avatars.discourse-cdn.com/v4/letter/k/848f3c/32.png) [@kitenteddy](https://discourse.shapr3d.com/u/kitenteddy)\
**Post date:** [June 18, 2016, 2:02pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/12 "2016-06-18T14:02:55Z")

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hi,  
i have the same problem on ipad 12". can t set values und even i cant move the angle ponts of splines. so of cours the program is for me not useful. I really like to use iit. I am visual impaired, but i cant handle it on the ipad. Even the measure boxes are rally not good colored for visual impaired people. I even wwork in inverse mode . there ist much to less kontrast betrween the numbers und the box color.  
is there any solution for the problem. I twice installed shapr3d new. restartet the ipad etc.

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [June 19, 2016, 3:51am UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/13 "2016-06-19T03:51:09Z")

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It is because you are using the iPad in scaled mode. We are going to release a fix for this in the upcoming days, until then you can turn off the zoomed mode in display preferences.

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<div class="post-metadata">

**Author:** ![kitenteddy](https://avatars.discourse-cdn.com/v4/letter/k/848f3c/32.png) [@kitenteddy](https://discourse.shapr3d.com/u/kitenteddy)\
**Post date:** [June 19, 2016, 1:48pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/14 "2016-06-19T13:48:40Z")

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thank you very much for the solution, which works

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**Author:** ![cjm](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cjm/32/578_2.png) [@cjm](https://discourse.shapr3d.com/u/cjm)\
**Post date:** [August 4, 2016, 8:01pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/15 "2016-08-04T20:01:06Z")

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Hi,

I’m running into the same issue. I’ve just started using the application, but when I create a sketch of a square, click on the face to extrude it, I can get the face to extrude, but I can’t click on the yellow box to give it a value. It just closes. Am I doing something wrong?

Thanks in Advance

BTW: Latest version, downloaded 2 days ago, iPad pro 9.7.

Edit: Forced a restart on the iPad, and its working fine now.

Also forgot to mention that I’m running iOS 10 beta 4, so that might be a part of this issue as well.

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<div class="post-metadata">

**Author:** ![nbreeden](https://avatars.discourse-cdn.com/v4/letter/n/90db22/32.png) [@nbreeden](https://discourse.shapr3d.com/u/nbreeden)\
**Post date:** [August 4, 2016, 8:29pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/16 "2016-08-04T20:29:52Z")

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I finally reset my iPad to factory settings, installed shapr3d first and it then worked fine. Of course I had to reinstall all my apps as well. I recently broke my iPad and had to have it replaced. On the replacement I installed shape3d first and have had no issues setting sizes on it either. I also use an art program that uses the pencil, wondering if having it installed before shapr3d was my issue?  
-Neil

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 5, 2016, 5:14am UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/17 "2016-08-05T05:14:46Z")

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Shouldn’t be. Actually we noticed that the Apple Pencil can be quite unreliable sometimes, and we really hope that Apple fixed lots of issues regarding this in iOS10. But usually plugging in the Pencil to the iPad, and recharging it helps.

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**Author:** ![cjm](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cjm/32/578_2.png) [@cjm](https://discourse.shapr3d.com/u/cjm)\
**Post date:** [August 5, 2016, 8:07pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/18 "2016-08-05T20:07:54Z")

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Just an update to this. I’ve been able at times to get it to work but it’s very random for me. Sometimes I have to reboot the iPad, sometimes close the app, sometimes just by switching workspaces, i can get it to edit in the yellow boxes. Sometimes, might take a combination of all three.

App is great and I see great potential. just a couple of minor bugs that I’ve run into.

Thanks in Advance,

cjm

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [August 5, 2016, 8:32pm UTC](https://discourse.shapr3d.com/t/cant-set-values-when-clicking-the-yellow-value-box/209/19 "2016-08-05T20:32:58Z")

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It is very likely that these issues are due to the beta OS you are using. We (and most software developers) don’t support beta OS, since they are changing a lot during the beta period. Indeed when iOS 10 will be ready, Shapr will run smoothly on it.