# Can't subscribe

**URL:** https://discourse.shapr3d.com/t/cant-subscribe/41171
**Category:** Technical issues and bugs
**Created:** [July 3, 2026, 11:17pm UTC](https://discourse.shapr3d.com/t/cant-subscribe/41171 "2026-07-03T23:17:41Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![duduhartmann](https://avatars.discourse-cdn.com/v4/letter/d/7ab992/32.png) [@duduhartmann](https://discourse.shapr3d.com/u/duduhartmann)
#### Post date: [July 3, 2026, 11:17pm UTC](https://discourse.shapr3d.com/t/cant-subscribe/41171/1 "2026-07-03T23:17:41Z")

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Hello,

I’m using shapr3d on Windows. Tried to subscribe to the payed version but the “subscribe” button is greyed out and i cannot click on it.

 ![Captura de tela 2026-07-03 201625](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/c/7/c78e09faa98466af62fe7fa52cef71ebe22c8ba6.png)

also, there was no place to put credit card information, just my name and adress.

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### Author: ![ZsofiGy](https://avatars.discourse-cdn.com/v4/letter/z/90ced4/32.png) [@ZsofiGy](https://discourse.shapr3d.com/u/ZsofiGy)
#### Post date: [July 6, 2026, 11:09am UTC](https://discourse.shapr3d.com/t/cant-subscribe/41171/2 "2026-07-06T11:09:55Z")

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Hi, we located your support ticket and replied you there. Thank you!