# Can't tap dimensions – Can't finish introduction tutorial

**URL:** <https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788>\
**Category:** Modeling Questions\
**Created:** [December 7, 2017, 9:07am UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788 "2017-12-07T09:07:19Z")\
**Posts on this page:** 11\
**Page:** 1

<div class="post-metadata">

**Author:** ![Aisch](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@Aisch](https://discourse.shapr3d.com/u/Aisch)\
**Post date:** [December 7, 2017, 9:07am UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/1 "2017-12-07T09:07:19Z")

</div>

I just downloaded and started using Shapr3D…

…or rather I started doing the introduction tutorial, but when I came to the “To set precise height, tap the dimension”-part I got stuck. The program doesn’t seem to respond when I press with the pen on the dimension. I’ve tried different pressures, dubble clicking, quadruple clicking etc… but nothing happens.

This also makes it impossible to complete the tutorial and start using the program…

Everything else have worked so far.

Is it a bug? Or am I’m doing something wrong?

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 9:12am UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/2 "2017-12-07T09:12:01Z")

</div>

This is a very awkward bug. Could you please help us a bit in debuggibg the issue? If you could send us a video about it, that would be very helpful. Just record it woth your phone so we can see the pencil and the screen as well.

---

<div class="post-metadata">

**Author:** ![Aisch](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@Aisch](https://discourse.shapr3d.com/u/Aisch)\
**Post date:** [December 7, 2017, 10:17am UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/3 "2017-12-07T10:17:37Z")

</div>

Sure!

Here is a link to the video:

[TutorialTapTrouble](https://drive.google.com/file/d/1p3B-N-_g89Aq4vHkaBnr-eu2yTF5Zw4a/view?usp=sharing)

I can also ad that I bought the iPad and the pen just two days ago and that it has worked like a dream with other software.

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 12:24pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/4 "2017-12-07T12:24:52Z")

</div>

Thanks, that’s helpful, we are working on it. Never seen anything like that before 😑

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 12:25pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/5 "2017-12-07T12:25:52Z")

</div>

One more question: what’s your iOS version? I suppose it’s iOS 11 if you bought your iPad recently.

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 12:31pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/6 "2017-12-07T12:31:01Z")

</div>

Also, can you give a bit more context? Eg. what are you doing before this? You just start the tutorial and that’s it?

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 12:33pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/7 "2017-12-07T12:33:48Z")

</div>

And can you try tapping on the label with your finger?

---

<div class="post-metadata">

**Author:** ![Aisch](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@Aisch](https://discourse.shapr3d.com/u/Aisch)\
**Post date:** [December 7, 2017, 1:05pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/8 "2017-12-07T13:05:59Z")

</div>

It turns out my iOS verison is: 10.3.3 (14G60)  
I’m now downloading and installing 11.2, so let’s see if it makes any difference! I’ll keep you posted : )

But your other questions:  
– Before I simply downloaded the app, opened it, and the tutorial started automatically. I did all the steps of the tutorial without problem up until this point.  
And before all this I had just downloaded a few other apps. Nothing strange or fishy.  
– The lable does not respond to my finger either.

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 1:06pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/9 "2017-12-07T13:06:40Z")

</div>

Really weird. Keep us posted. I will try to reproduce it on 10.3

---

<div class="post-metadata">

**Author:** ![Aisch](https://avatars.discourse-cdn.com/v4/letter/a/858c86/32.png) [@Aisch](https://discourse.shapr3d.com/u/Aisch)\
**Post date:** [December 7, 2017, 2:46pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/10 "2017-12-07T14:46:19Z")

</div>

Eureka!

The problem was solved when I updated to the newest iOS! ^^

Thank you for your help : )

---

<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [December 7, 2017, 3:35pm UTC](https://discourse.shapr3d.com/t/cant-tap-dimensions-cant-finish-introduction-tutorial/1788/11 "2017-12-07T15:35:54Z")

</div>

Actually we have successfully reproduced the issue since then (it wasn’t easy 🙂 ), thanks for reporting it.