# Can't upgrade to Pro. Why? How to fix it?

**URL:** <https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482>\
**Category:** Modeling Questions\
**Created:** [October 11, 2016, 5:05am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482 "2016-10-11T05:05:26Z")\
**Posts on this page:** 16\
**Page:** 1

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**Author:** ![vikor77](https://avatars.discourse-cdn.com/v4/letter/v/13edae/32.png) [@vikor77](https://discourse.shapr3d.com/u/vikor77)\
**Post date:** [October 11, 2016, 5:05am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/1 "2016-10-11T05:05:26Z")

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While trying to purchase year subscription I get failed every time. I have reset the iPad pro, the Apple account, even changed…nothing works. I can’t upgrade to Pro version. HELP!!!

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 11, 2016, 5:06am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/2 "2016-10-11T05:06:47Z")

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What is the error message? Unfortunately the in app purchase is completely managed by Apple, you may have to contact the support.

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**Author:** ![Tamas\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/tamas_shapr3d/32/41_2.png) [@Tamas\_Shapr3D](https://discourse.shapr3d.com/u/Tamas_Shapr3D)\
**Post date:** [October 11, 2016, 6:48am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/3 "2016-10-11T06:48:09Z")

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Hi, I’m quoting the answer we gave to another user, please let us know whether this helped or not!

> Hi, is your iPad Pro relatively new (few days old)? If so than this might be a security thing by Apple where they block purchases if you restore the stuff from your old iPad to the new one. Please contact them and they will unblock you.

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**Author:** ![P3t3](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@P3t3](https://discourse.shapr3d.com/u/P3t3)\
**Post date:** [October 11, 2016, 3:15pm UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/4 "2016-10-11T15:15:03Z")

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Hello Vikor could it be your in app purchase button is off.

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 11, 2016, 3:30pm UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/5 "2016-10-11T15:30:19Z")

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Do you have the same issue?

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<div class="post-metadata">

**Author:** ![P3t3](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@P3t3](https://discourse.shapr3d.com/u/P3t3)\
**Post date:** [October 11, 2016, 3:40pm UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/6 "2016-10-11T15:40:11Z")

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Hello Istvan yes I did have the same issue.

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 11, 2016, 3:40pm UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/7 "2016-10-11T15:40:51Z")

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Did you manage to solve it?

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<div class="post-metadata">

**Author:** ![P3t3](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@P3t3](https://discourse.shapr3d.com/u/P3t3)\
**Post date:** [October 11, 2016, 3:42pm UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/8 "2016-10-11T15:42:53Z")

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Yep it may have been because I already had the free version so it then is classed as an in app purchase.

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<div class="post-metadata">

**Author:** ![vikor77](https://avatars.discourse-cdn.com/v4/letter/v/13edae/32.png) [@vikor77](https://discourse.shapr3d.com/u/vikor77)\
**Post date:** [October 12, 2016, 3:05am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/9 "2016-10-12T03:05:21Z")

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Dear Perer,

```
 Where should be that App button? Because on General Setup of the App only appears one: Tutorial enabled/disabled. Furthermore, I couldn't be able to find that option inside the App. 

I'll appreciate some help on this asap, please!

```

Bests!!!

Dr. Victor Oller  
Physicist, Ph.D  
DDS. Oral Implantology  
Telecomm Engineer, BS  
Co-founder at TandO.solutions®  
W.: www.tando.solutions  
M.: +34 622 503 660  
eM: vop@tando.solutions  
TradeManager: es108600463  
SKYPE: tando.solutions

\<\< Sent via Victor’s iPhone 6s \>\>

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 12, 2016, 6:07am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/10 "2016-10-12T06:07:51Z")

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General \> Restrictions \> In-App Purchases

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<div class="post-metadata">

**Author:** ![vikor77](https://avatars.discourse-cdn.com/v4/letter/v/13edae/32.png) [@vikor77](https://discourse.shapr3d.com/u/vikor77)\
**Post date:** [October 12, 2016, 10:18am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/11 "2016-10-12T10:18:17Z")

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Hi Istvan,

```
Actually no restrictions at all. Restrictions disabled. So...? What would be the problem?

```

Victor Oller  
Co-Founder & Technology Manager  
DDS  
Physicist, Ph.D  
Telecomm Engineer, BS  
W.: www.tando.solutions  
M.: +34 622 503 660  
M.: +57 300 746 67 87  
M.: +86 138 16 20 40 12  
TradeManager: es108600463  
SKYPE: vikor77

\<\< Sent via Victor’s iPad 4 LTE \>\>

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La información contenida en este mensaje y/o archivo(s) adjunto(s) es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias. Virus: Aunque hemos tomado las medidas para asegurarnos que este correo electrónico y sus ficheros adjuntos están libres de virus, le recomendamos que a efectos de mantener buenas prácticas de seguridad, el receptor debe asegurarse que este correo y sus ficheros adjuntos están libres de virus.

CONFIDENTIALITY  
The information contained in this message as well as the attached file(s) is confidential/privileged and is only intended for the person(s) to whom it is addressed. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, or you have received this comunication in error, please be aware that any dissemination, distribution or duplication is strictly prohibited, and can be illegal, and please notify us immediately and return the original message to us at the address above. Thank you. Viruses: Although we have taken steps to insure that this e-mail and attachments are free from any virus, we advise that in keeping with good computing practice, the recipient should ensure they are actually virus free.

![](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/1X/0def4e3cee9430584cc77268b6248b1221fe868b.png)

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 12, 2016, 10:28am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/12 "2016-10-12T10:28:20Z")

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Can you make a screenshot please?

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<div class="post-metadata">

**Author:** ![P3t3](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@P3t3](https://discourse.shapr3d.com/u/P3t3)\
**Post date:** [October 13, 2016, 9:01pm UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/13 "2016-10-13T21:01:21Z")

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Hi Victor sorry not got back quicker Istvan right, on your IPad itself go to settings, general,then restrictions there you will find the in app purchase button.

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<div class="post-metadata">

**Author:** ![vikor77](https://avatars.discourse-cdn.com/v4/letter/v/13edae/32.png) [@vikor77](https://discourse.shapr3d.com/u/vikor77)\
**Post date:** [October 14, 2016, 12:38am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/14 "2016-10-14T00:38:33Z")

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Hi P3t3,  
I already done it: SETTINGS -\> GENERAL -\> RESTRICTIONS. But I have no restrictions at all cos RESTRICTIONS is DISABLED. To test it I purchased another App without any problem. However, I need to go Pro on Shapr3D asap and cannot do it. BTW, I am in Hong Kong and my Apple Store is in Spain, but nevertheless I purchased once before Shapr3D failed so I really do not know how to deal with this. Please I’ll appreciate any help!!!

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<div class="post-metadata">

**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [October 14, 2016, 6:19am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/15 "2016-10-14T06:19:36Z")

</div>

Can you please post a screenshot of the go-pro screen?

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<div class="post-metadata">

**Author:** ![Gabor\_Shapr3D](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/gabor_shapr3d/32/235_2.png) [@Gabor\_Shapr3D](https://discourse.shapr3d.com/u/Gabor_Shapr3D)\
**Post date:** [October 24, 2016, 9:08am UTC](https://discourse.shapr3d.com/t/cant-upgrade-to-pro-why-how-to-fix-it/482/16 "2016-10-24T09:08:22Z")

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This issue has been successfully resolved. 🙂

As suspected, the problem was on Apple’s side again.

**THE PROBLEM**

> **Apple** has a very strict policy for new devices and **does not allow you to buy or subscribe to big amount purchases for “security reasons”.** It could mean that you can buy some apps in the App Store, but you can’t buy other apps, like Shapr3D. This could also happen when you change your old iPad to a new iPad Pro and want to transfer all your apps.

**HOW TO FIX IT**

> As the problem is on Apple’s side, you have to contact them directly and get the issue resolved. We can’t do it for you. But it is a really fast and easy process.

This is what you should do:

**1 // Contact Apple on one of their Support channels.**

We recommend you to use:

- Twitter: [https://twitter.com/AppleSupport](https://twitter.com/AppleSupport) OR
- Official Apple Support: [https://getsupport.apple.com/](https://getsupport.apple.com/)

**2 // They will contact you within 24 hours**

You have to let them know what the issue is (“I can buy apps in the App Store, but can’t subscribe to Shapr3D.”). They will know instantly what the problem is and direct you to the person in charge (usually a Senior Advisor for iTunes in California).

**3 // They will remove the restriction within 24 hours**

That’s it. From here on, you will be ready to subscribe to Shapr3D!

> Enjoy your PRO Shapr3D and happy modeling! 🙂