# Cloud two-way sync unavailable between iPad and Windows (Pro Subscription)

**URL:** <https://discourse.shapr3d.com/t/cloud-two-way-sync-unavailable-between-ipad-and-windows-pro-subscription/41145>\
**Category:** Technical issues and bugs\
**Created:** [July 1, 2026, 8:55am UTC](https://discourse.shapr3d.com/t/cloud-two-way-sync-unavailable-between-ipad-and-windows-pro-subscription/41145 "2026-07-01T08:55:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ctouchu](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@ctouchu](https://discourse.shapr3d.com/u/ctouchu)\
**Post date:** [July 1, 2026, 8:55am UTC](https://discourse.shapr3d.com/t/cloud-two-way-sync-unavailable-between-ipad-and-windows-pro-subscription/41145/1 "2026-07-01T08:55:36Z")

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There is no cloud storage entry displayed on either my iPad or Windows device, and my design sketches fail to sync between the two devices. I have purchased Shapr3D Pro, confirmed I am signed in to the identical Shapr3D account on both devices, and both apps are official stable builds rather than beta versions. Could you please help troubleshoot this cloud sync failure? I need to edit one project and sync sketches bidirectionally across iPad and Windows. Thank you.

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**Author:** ![Rita](https://avatars.discourse-cdn.com/v4/letter/r/58956e/32.png) [@Rita](https://discourse.shapr3d.com/u/Rita)\
**Post date:** [July 1, 2026, 9:24am UTC](https://discourse.shapr3d.com/t/cloud-two-way-sync-unavailable-between-ipad-and-windows-pro-subscription/41145/2 "2026-07-01T09:24:04Z")

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Hi, we located your support ticket and replied there. Thanks!