# Confirmation mail not sent

**URL:** <https://discourse.shapr3d.com/t/confirmation-mail-not-sent/31851>\
**Category:** Modeling Questions\
**Created:** [May 11, 2024, 9:59pm UTC](https://discourse.shapr3d.com/t/confirmation-mail-not-sent/31851 "2024-05-11T21:59:06Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![danailgeorgiev](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@danailgeorgiev](https://discourse.shapr3d.com/u/danailgeorgiev)\
**Post date:** [May 11, 2024, 9:59pm UTC](https://discourse.shapr3d.com/t/confirmation-mail-not-sent/31851/1 "2024-05-11T21:59:06Z")

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Hello! I am a student in technical university and want to use the educational license to use the app. But when I fill the details and my email provided by the university a confirmation mail is not sent and it’s been almost a week already. I tried to message the support but still don’t have a response. I hope here somebody from the staff notices and help