# Could not sign up or create an account

**URL:** <https://discourse.shapr3d.com/t/could-not-sign-up-or-create-an-account/33141>\
**Category:** Modeling Questions\
**Created:** [August 4, 2024, 6:38am UTC](https://discourse.shapr3d.com/t/could-not-sign-up-or-create-an-account/33141 "2024-08-04T06:38:30Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![carsonniu](https://avatars.discourse-cdn.com/v4/letter/c/a87d85/32.png) [@carsonniu](https://discourse.shapr3d.com/u/carsonniu)\
**Post date:** [August 4, 2024, 6:38am UTC](https://discourse.shapr3d.com/t/could-not-sign-up-or-create-an-account/33141/1 "2024-08-04T06:38:30Z")

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I’m new to shapr 3D but I can’t even sign up an account. I’ve tried uncountable times and every time it just stuck after i click the sign up button. Please help!!!

[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)