# Crash
**URL:** https://discourse.shapr3d.com/t/crash/3103
**Category:** Modeling Questions
**Created:** [October 28, 2018, 9:34pm UTC](https://discourse.shapr3d.com/t/crash/3103 "2018-10-28T21:34:28Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Andyb](https://discourse.shapr3d.com/u/Andyb)
#### Post date: [October 28, 2018, 9:34pm UTC](https://discourse.shapr3d.com/t/crash/3103/1 "2018-10-28T21:34:28Z")
Hi, could do with a bit of help. I have not opened this file for a while and am now experiencing an app crash when importing, it attempts to open but as the circle gets to about 75% shapr quits.
Would be very great full of a fix
Kind regards
Andy[Holberton GF.shapr](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/d/dd50d56d4074d05c30ec7fe5baff43f5026356c7.shapr) (3.4 MB)
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 28, 2018, 9:40pm UTC](https://discourse.shapr3d.com/t/crash/3103/2 "2018-10-28T21:40:13Z")
Looking into it!
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### Author:  [@Istvan](https://discourse.shapr3d.com/u/Istvan)
#### Post date: [October 28, 2018, 9:53pm UTC](https://discourse.shapr3d.com/t/crash/3103/3 "2018-10-28T21:53:14Z")
Here is the fixed file: [shapr3d\_export.shapr](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/9/969894b584661fb9a85ccc1eec6ed72cf8ba660c.shapr) (1.6 MB)
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### Author:  [@Andyb](https://discourse.shapr3d.com/u/Andyb)
#### Post date: [October 29, 2018, 1:12am UTC](https://discourse.shapr3d.com/t/crash/3103/4 "2018-10-29T01:12:26Z")
Now that’s what I call tech support.
Thank you for sorting so promptly.
Wish, the guys at apple had half your ability
Many thanks
Andy