# Crashing

**URL:** <https://discourse.shapr3d.com/t/crashing/4513>\
**Category:** Modeling Questions\
**Created:** [April 12, 2019, 7:47pm UTC](https://discourse.shapr3d.com/t/crashing/4513 "2019-04-12T19:47:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Srs](https://avatars.discourse-cdn.com/v4/letter/s/47e85d/32.png) [@Srs](https://discourse.shapr3d.com/u/Srs)\
**Post date:** [April 12, 2019, 7:47pm UTC](https://discourse.shapr3d.com/t/crashing/4513/1 "2019-04-12T19:47:04Z")

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Hi it’s been fine till I subscribed and paid for it first design I do and it’s ok for 10 minutes doing all the normal things and then all of a sudden try to move and extrude things and it just s shuts down all the while but I can still do things in the original files ok wish I’d never bought it please advise regards steve

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**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [April 13, 2019, 2:37pm UTC](https://discourse.shapr3d.com/t/crashing/4513/2 "2019-04-13T14:37:26Z")

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Hi Steve - there is no connection between going pro and the crash. Can you please send a video here, and the workspace to [support@shapr3d.com](mailto:support@shapr3d.com), we will look at it ASAP.