# Design not opening under iPadOS 15
**URL:** https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143
**Category:** Modeling Questions
**Created:** [October 2, 2021, 7:55am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143 "2021-10-02T07:55:48Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@RAbagnale](https://discourse.shapr3d.com/u/RAbagnale)
#### Post date: [October 2, 2021, 7:55am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/1 "2021-10-02T07:55:48Z")
After I upgraded to iPadOS 15 my designs don‘t open anymore.
I use the German language. When Shapr3D has to “tessellieren” it stucks upon opening the design.
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [October 2, 2021, 3:19pm UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/2 "2021-10-02T15:19:56Z")
Hi!
We need some details to investigate, please help us out with the following:
Which device (model) you are using?
Could you share the problematic design here or send to [support@shapr3d.com](mailto:support@shapr3d.com) (if you have them exported before the problem came)?
Does it happen to all your designs, or a few?
Are you using the latest Shapr3d version?
Thank you!
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### Author:  [@RAbagnale](https://discourse.shapr3d.com/u/RAbagnale)
#### Post date: [October 5, 2021, 12:01pm UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/3 "2021-10-05T12:01:55Z")
Hello,
I managed to open the file. It took about 10 minutes. Before I upgraded my iPad Pro, 12.9’, 3. generation to iPadOS 15 opening the file only took under 1 minute.
It only happens on two almost similar files. I sent the file via email already.
Thank you
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### Author:  [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [October 6, 2021, 12:40am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/5 "2021-10-06T00:40:07Z")
Since yesterday many of my files don’t open anymore . They keep loading without opening. Its really a nightmare. I hope you can imagine the severity of the situation when files with more the 1000 hours of work are inaccessible.
I am using iPad Pro 2021
As far as I can tell the simple files open, the more complex files dont
I am also a beta-tester. Some files I copied to the beta still work there and I am not updated to iOS 15 yet so I dont think it has anything to do with iOS 15 , but with the latest update of Shapr. (Bodies splitting)
I am working this night to get my files started. I Need them tomorow morning. It is a very big frustration to have most of your work inaccessible and I am a bit angry that an update is made without proper testing.
.
I have been trying to load some files for a maximum of 30 minutes without result.
PLEASE ASSIST ASAP
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [October 6, 2021, 6:03am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/6 "2021-10-06T06:03:04Z")
We are investigating the issue since yesterday, will let you know as soon as we have anything solid / possibly hotfix it.
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### Author:  [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [October 6, 2021, 6:29am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/7 "2021-10-06T06:29:05Z")
Please make it a number one priority. This is really a big problem for me and I assume for others too.
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [October 6, 2021, 7:22am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/8 "2021-10-06T07:22:37Z")
It is, rest assured.
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### Author:  [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [October 6, 2021, 7:38am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/9 "2021-10-06T07:38:03Z")
Thank you 🙏
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### Author:  [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)
#### Post date: [October 7, 2021, 8:47am UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/10 "2021-10-07T08:47:09Z")
Fix is out in the Appstore , availability depends on Apple, but you can probably access it in a few hours at most. Website version is also coming in a few hours.
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### Author:  [@sander](https://discourse.shapr3d.com/u/sander)
#### Post date: [October 9, 2021, 10:13pm UTC](https://discourse.shapr3d.com/t/design-not-opening-under-ipados-15/15143/11 "2021-10-09T22:13:26Z")
I have had a busy few days, but thank you guys for solving the issue. Its much appreciated.