# Design wont open instead crashes the app

**URL:** <https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848>\
**Category:** Modeling Questions\
**Created:** [March 11, 2020, 7:08pm UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848 "2020-03-11T19:08:04Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![DCMEII](https://avatars.discourse-cdn.com/v4/letter/d/97f17d/32.png) [@DCMEII](https://discourse.shapr3d.com/u/DCMEII)\
**Post date:** [March 11, 2020, 7:08pm UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/1 "2020-03-11T19:08:04Z")

</div>

I was working on a design that was getting a bit complex. All of the sudden the app shutdown. I did all the typical troubleshooting (reloading the app, deleting the app and reinstalling, etc.) and now if I even click on the design the app attempts to load, but will crash. As complex as this is, I am sure it’s far from the most complex design. My iPad is 3rd gen iPad Pro running software 13.3.1. I need this design. At least I need to be able to alter it so it won’t crash, but I can’t even open it. Any ideas?

---

<div class="post-metadata">

**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [March 11, 2020, 7:15pm UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/2 "2020-03-11T19:15:53Z")

</div>

Hello - can you please export the workspace through iTunes: [https://support.apple.com/en-us/HT201301](https://support.apple.com/en-us/HT201301) (Oh, I see this is not necessarily needed, as you probably have a backup)

Please send it to [support@shapr3d.com](mailto:support@shapr3d.com) and we will take a look within 24 hours 🙂

---

<div class="post-metadata">

**Author:** ![DCMEII](https://avatars.discourse-cdn.com/v4/letter/d/97f17d/32.png) [@DCMEII](https://discourse.shapr3d.com/u/DCMEII)\
**Post date:** [April 7, 2020, 9:03pm UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/3 "2020-04-07T21:03:53Z")

</div>

Daniel,

I have tried to find a file on my iPad for this sketch, but I have it nowhere. I cannot open the file to export it, and I’m not sure where the temporary file is located. I also went through apples service to export it through iTunes and can’t seem to do that either. What I do have is a screen recording of it, but that won’t help you try to duplicate the error on your end. I’ll attach it anyway.  
 ![MP4 Video file](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/8/8fbced238d14032dfa6b7cabc3a6fa34b2017b8e.png)

RPReplay\_Final1586292705.MP4

Any idea on how I may get the file to you, or maybe we can do a screen share or something? Thanks,

---

<div class="post-metadata">

**Author:** ![Evildaan](https://avatars.discourse-cdn.com/v4/letter/e/47e85d/32.png) [@Evildaan](https://discourse.shapr3d.com/u/Evildaan)\
**Post date:** [April 7, 2020, 9:51pm UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/4 "2020-04-07T21:51:30Z")

</div>

He man ,wrong daniel here good luck with the good one!

---

<div class="post-metadata">

**Author:** ![DanielR](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/danielr/32/582_2.png) [@DanielR](https://discourse.shapr3d.com/u/DanielR)\
**Post date:** [April 8, 2020, 10:42am UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/5 "2020-04-08T10:42:08Z")

</div>

Sure - let’s do a screenshare. Please send me an an email: [daniel@shapr3d.com](mailto:daniel@shapr3d.com) and we’ll schedule something 🙂

---

<div class="post-metadata">

**Author:** ![Ohoi](https://avatars.discourse-cdn.com/v4/letter/o/ba9def/32.png) [@Ohoi](https://discourse.shapr3d.com/u/Ohoi)\
**Post date:** [December 6, 2020, 1:31pm UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/6 "2020-12-06T13:31:10Z")

</div>

I have the same issue:(

---

<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [December 7, 2020, 9:27am UTC](https://discourse.shapr3d.com/t/design-wont-open-instead-crashes-the-app/6848/7 "2020-12-07T09:27:55Z")

</div>

Sorry to hear that, can you please contact us at [support@shapr3d.com](mailto:support@shapr3d.com)?