# Encounter a major issue

**URL:** <https://discourse.shapr3d.com/t/encounter-a-major-issue/40063>\
**Category:** Modeling Questions\
**Created:** [December 31, 2025, 5:26am UTC](https://discourse.shapr3d.com/t/encounter-a-major-issue/40063 "2025-12-31T05:26:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![felixone](https://avatars.discourse-cdn.com/v4/letter/f/3ab097/32.png) [@felixone](https://discourse.shapr3d.com/u/felixone)\
**Post date:** [December 31, 2025, 5:26am UTC](https://discourse.shapr3d.com/t/encounter-a-major-issue/40063/1 "2025-12-31T05:26:17Z")

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[https://support.shapr3d.com/hc/en-us/requests/new](https://support.shapr3d.com/hc/en-us/requests/new)

created a not too complex model with my Ipad Pro ,but when I tried to replicate it with a line-up of a dozen, the app crashed, and won`t allow get into the projet even through PC app.

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**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://discourse.shapr3d.com/u/discourse_ai_spam)\
**Post date:** [December 31, 2025, 5:26am UTC](https://discourse.shapr3d.com/t/encounter-a-major-issue/40063/2 "2025-12-31T05:26:19Z")

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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/3X/0/3/0335b5c33df6eff5d4fd11642186376ab053057b.png) [@system](https://discourse.shapr3d.com/u/system)\
**Post date:** [December 31, 2025, 9:17am UTC](https://discourse.shapr3d.com/t/encounter-a-major-issue/40063/3 "2025-12-31T09:17:05Z")

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**Author:** ![Cesar](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/cesar/32/36265_2.png) [@Cesar](https://discourse.shapr3d.com/u/Cesar)\
**Post date:** [December 31, 2025, 9:19am UTC](https://discourse.shapr3d.com/t/encounter-a-major-issue/40063/4 "2025-12-31T09:19:47Z")

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Hi! Please submit a support ticket using this link: [Shapr3D Support](https://support.shapr3d.com/hc/en-us/requests/new)