# Error after exported from ipad to icloud and can't open it

**URL:** <https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465>\
**Category:** Modeling Questions\
**Created:** [May 22, 2022, 9:47am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465 "2022-05-22T09:47:32Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Karoonchai](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@Karoonchai](https://discourse.shapr3d.com/u/Karoonchai)\
**Post date:** [May 22, 2022, 9:47am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/1 "2022-05-22T09:47:32Z")

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Error after exported from ipad to icloud and can’t open it.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/6/65db76f172970f3a5c7a0ac239646943ba59ef1a.png)

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**Author:** ![Istvan](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/istvan/32/23668_2.png) [@Istvan](https://discourse.shapr3d.com/u/Istvan)\
**Post date:** [May 22, 2022, 10:00am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/2 "2022-05-22T10:00:22Z")

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Is it possible that you are not running the latest version on Windows?

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**Author:** ![Karoonchai](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@Karoonchai](https://discourse.shapr3d.com/u/Karoonchai)\
**Post date:** [May 22, 2022, 10:18am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/3 "2022-05-22T10:18:14Z")

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can’t open on my PC.

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**Author:** ![Karoonchai](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@Karoonchai](https://discourse.shapr3d.com/u/Karoonchai)\
**Post date:** [May 22, 2022, 10:18am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/4 "2022-05-22T10:18:55Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/c/c7c8e1ea4e2f8fe33118d36e976e271e403b9527.png)

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**Author:** ![Karoonchai](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@Karoonchai](https://discourse.shapr3d.com/u/Karoonchai)\
**Post date:** [May 22, 2022, 10:20am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/5 "2022-05-22T10:20:48Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/shapr3d/original/2X/f/fc520f6ba2e0802cedf4c55fabc7c808bb45609e.png)

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [May 22, 2022, 10:25am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/6 "2022-05-22T10:25:33Z")

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Please note that the Microsoft Store and website versions of Shapr3D aren’t interchangeable, meaning if you have the Store version, you can only update it through the Store, and vice versa.

Which app version are you running on the iPad?

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**Author:** ![Karoonchai](https://avatars.discourse-cdn.com/v4/letter/k/58956e/32.png) [@Karoonchai](https://discourse.shapr3d.com/u/Karoonchai)\
**Post date:** [May 22, 2022, 10:27am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/7 "2022-05-22T10:27:17Z")

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Now, working by uninstalled and install lastest version. Thank you all 🙂

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**Author:** ![Laci\_K](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/laci_k/32/8196_2.png) [@Laci\_K](https://discourse.shapr3d.com/u/Laci_K)\
**Post date:** [May 22, 2022, 10:28am UTC](https://discourse.shapr3d.com/t/error-after-exported-from-ipad-to-icloud-and-cant-open-it/19465/8 "2022-05-22T10:28:34Z")

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Happy that it works, but keep in mind, uninstalling the app also deletes the workspaces, so make sure to export them before if you want to keep them.