# Error on App start - Windows

**URL:** <https://discourse.shapr3d.com/t/error-on-app-start-windows/17314>\
**Category:** Modeling Questions\
**Created:** [February 9, 2022, 3:54pm UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314 "2022-02-09T15:54:48Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![ManuelKollmann](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@ManuelKollmann](https://discourse.shapr3d.com/u/ManuelKollmann)\
**Post date:** [February 9, 2022, 3:54pm UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/1 "2022-02-09T15:54:48Z")

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Hello All,  
There is a special situation in our company - the windows store is hard deactivated and removed from our Installation Image…  
So i worked the last 2 days to get going and now i am at the point, that i can install the shapr3D for Windows BUT if i open the app - it just appears for 2 seconds (not loading a start screen just a white window) and closes itself.  
In Eventviewer i have the following Error  
"  
Name der fehlerhaften Anwendung: Shapr3D.exe, Version: 1.0.0.0, Zeitstempel: 0x61fbb513  
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.1466, Zeitstempel: 0xe01c7650  
Ausnahmecode: 0xc000027b  
Fehleroffset: 0x000000000010b362  
ID des fehlerhaften Prozesses: 0x1554  
Startzeit der fehlerhaften Anwendung: 0x01d81dcd0d5d06d8  
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Shapr3D.Shapr3D\_5.52.36990.0\_x64\_\_dvv5p1vgwv6mp\Shapr3D.exe  
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll  
Berichtskennung: e632e9b4-8178-4b3c-ad59-1f1810d44c46  
Vollständiger Name des fehlerhaften Pakets: Shapr3D.Shapr3D\_5.52.36990.0\_x64\_\_dvv5p1vgwv6mp  
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: App  
"  
I think it correlates that we have no windows store - as far as i worked on this problem i can not get the windows store working…

Has somebody any idea or any help for me?  
Thanks and Best Regards  
Manuel Kollmann

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**Author:** ![Peter\_Gy](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peter_gy/32/9251_2.png) [@Peter\_Gy](https://discourse.shapr3d.com/u/Peter_Gy)\
**Post date:** [February 9, 2022, 4:10pm UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/2 "2022-02-09T16:10:12Z")

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Hi!

How did you install the app in the end? Have you used some of the alternative options from the [download page](https://www.shapr3d.com/ms-store-redirect), “Install from [Shapr3D.com](http://Shapr3D.com)” or the MSIX Package?

Also, what’s the exact version number of your Windows installation? It should be available in the “Settings” app in the “About” section.

Best,  
Peter

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<div class="post-metadata">

**Author:** ![ManuelKollmann](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@ManuelKollmann](https://discourse.shapr3d.com/u/ManuelKollmann)\
**Post date:** [February 10, 2022, 9:04am UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/3 "2022-02-10T09:04:01Z")

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Hi Peter,  
first at all - thanks for the fast response !  
My Windows Version is: W10 Enterprise 20H2, Build: 19042.1466

So what i tried till yesterday:

- i opened the Appinstaller with a Notepad and tried to download the single Packages - this worked and i have every package or a newer version on my Notebook, so i was not able to install them new.

The reason why i installed the .msixbundle Package is:

- the Windows Store is hard deactivated and deleted in our deployment Image. I tried to reinstalled it but i was not able to do it. As a result of this, i was also not able to download the appinstaller to install it cause i cannot open the appinstaller - its not recognized from windows and i cannot open it with a double click.
- So i was able to open the .msixbundle with the Powershell and installed it as Administrator. The App is on my Notebook but if i open it i only see a windows for 2 seconds and then it disappears…  
The rest is already in the Ticket.

About the windows version - i have another Notebook with 20H2 and there it works. But its not with the same deployment installed - and the Windows Store works on the other notebook.  
So something may depend on the windows store whats not on my notebook.

Best Regards  
Manuel

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<div class="post-metadata">

**Author:** ![Peter\_Gy](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/peter_gy/32/9251_2.png) [@Peter\_Gy](https://discourse.shapr3d.com/u/Peter_Gy)\
**Post date:** [February 14, 2022, 8:37am UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/4 "2022-02-14T08:37:18Z")

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Thanks for the info – and kudos for going through all those steps. Unfortunately, Microsoft does not offer a good built-in way to install UWP apps along with all dependencies for systems where App Installer is disabled/removed. We are looking at all kinds of alternative solutions at the moment.

I believe my colleagues are already assisting you over a support ticket, which might be a better forum in this case as there are folks there who can focus solely on this. If we come up with a solution that’s applicable for the wider audience, we’ll share it here as well.

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**Author:** ![ManuelKollmann](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@ManuelKollmann](https://discourse.shapr3d.com/u/ManuelKollmann)\
**Post date:** [February 14, 2022, 8:59am UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/5 "2022-02-14T08:59:42Z")

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Dear Peter - thanks for the reply,  
yes - i am in E-Mail contact with some colleagues of you.  
At this moment, i can only wait till i get an answer.  
Best Regards

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**Author:** ![Duende](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@Duende](https://discourse.shapr3d.com/u/Duende)\
**Post date:** [August 29, 2022, 3:58pm UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/6 "2022-08-29T15:58:49Z")

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I also have this problem. Has there been any development in the meantime?

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<div class="post-metadata">

**Author:** ![KPeter](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/kpeter/32/7644_2.png) [@KPeter](https://discourse.shapr3d.com/u/KPeter)\
**Post date:** [August 31, 2022, 12:36pm UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/7 "2022-08-31T12:36:45Z")

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Hello! Please open a [support ticket](https://support.shapr3d.com/hc/en-us/requests/new) and let us know the following:

- Where did you install Shapr3D
- If you downloaded it, which installer your downloaded
- The detailed device specs of the machine you are using
- A screen recording about what happens when you launch Shapr3D

Thanks!

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<div class="post-metadata">

**Author:** ![Yepher](https://sea2.discourse-cdn.com/flex002/user_avatar/discourse.shapr3d.com/yepher/32/8902_2.png) [@Yepher](https://discourse.shapr3d.com/u/Yepher)\
**Post date:** [August 31, 2022, 12:53pm UTC](https://discourse.shapr3d.com/t/error-on-app-start-windows/17314/8 "2022-08-31T12:53:20Z")

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Not sure if this happened in your case, but `Exception code: 0xc000027b` often happens due to clock skew during the install process. I have a feeling the “Windows Store” internals are still there and checking integrity, but there is no GUI, and that is why you get the non-GUI report 0x27B.

That is my best guess (from a MacOS user none the less)